Temp First-Contact Council Services Advisor

Essential Employment; Kingswood; On-site; GBP 15,000 - 21,000; Part time

Job summary

Castleford-based role with Essential Employment seeking a One Stop Shop Customer Care Officer to handle council service enquiries in a temporary capacity. The successful candidate will resolve complex queries at first contact, gather information, verify evidence, and update records while advising on services such as Council Tax, Housing and Housing Benefit.

All work will comply with legislation and the section's policy and operational plan; pre-employment checks including references may be

Responsibilities

• Handle customer enquiries for all council services from a range of customers, including vulnerable individuals.
• Resolve complex enquiries at first point of contact.
• Gather information, verify supporting evidence and update records accordingly.
• Advise on legislation-driven services such as Council Tax, Housing and Housing Benefit.
• Adhere to relevant legislation, policies and the service plan.

Job description

Castleford-based role with Essential Employment seeking a One Stop Shop Customer Care Officer to handle council service enquiries in a temporary capacity. The successful candidate will resolve complex queries at first contact, gather information, verify evidence, and update records while advising on services such as Council Tax, Housing and Housing Benefit.

All work will comply with legislation and the section's policy and operational plan; pre-employment checks including references may be