One Stop Shop Customer Care Officer

Essential Employment; Kingswood; On-site; GBP 15,000 - 21,000; Part time

Job summary

Castleford-based role with Essential Employment seeking a One Stop Shop Customer Care Officer to handle council service enquiries in a temporary capacity. The successful candidate will resolve complex queries at first contact, gather information, verify evidence, and update records while advising on services such as Council Tax, Housing and Housing Benefit.

All work will comply with legislation and the section's policy and operational plan; pre-employment checks including references may be

Responsibilities

• Handle customer enquiries for all council services from a range of customers, including vulnerable individuals.
• Resolve complex enquiries at first point of contact.
• Gather information, verify supporting evidence and update records accordingly.
• Advise on legislation-driven services such as Council Tax, Housing and Housing Benefit.
• Adhere to relevant legislation, policies and the service plan.

Job description

One Stop Shop Customer Care Officer needed in Castleford

This is a temporary role and the rate is £13.26ph

The reference number is: 376001

The successful candidate will be dealing with customer enquiries for all council services from a range of customers, some whom maybe vulnerable. The post holder will resolve complex and challenging enquiries at the first point of contact, gather information and verify supporting evidence and consider other support agencies available for customers within the community and will update computer records as appropriate and provide advice on legislation driven services such as Council Tax, Housing and Housing Benefit enquiries. All work will be undertaken in accordance with legislation, policy and the operational service plan of the section.

All our roles may be subject to pre-employment checks including references so please be prepared.

Essential Employment is an Equal Opportunities Employer.