Temporary Council Services Triage Advisor

Wollborg Michelson Personnel Service Inc; Lichfield; On-site; GBP 21,000 - 26,000; Full time

Job summary

Lichfield District Council is seeking a confident, customer-focused Triage Advisor to join the Customer Service team. You will be the first point of contact for a wide range of enquiries by telephone, face to face, online, email and correspondence, providing clear information and recording interactions accurately.

You will respond to enquiries about services such as waste, housing, council tax and electoral services, take payments, assist with basic forms, and use CRM and document management

Qualifications

• Experience in a customer-facing environment.
• Excellent written and verbal communication skills.
• Well-organised and accurate; calm under pressure.
• Experience with local government services or CRM systems would be an advantage.

Responsibilities

• Respond to enquiries about services including waste, housing, council tax and electoral services.
• Take payments and support customers with basic forms.
• Record interactions accurately and provide clear information on first contact.
• Refer complex queries to specialist colleagues when needed.

Skills

Customer service

Communication skills

Data entry

Tools

CRM systems

Job description

Lichfield District Council is seeking a confident, customer-focused Triage Advisor to join the Customer Service team. You will be the first point of contact for a wide range of enquiries by telephone, face to face, online, email and correspondence, providing clear information and recording interactions accurately.

You will respond to enquiries about services such as waste, housing, council tax and electoral services, take payments, assist with basic forms, and use CRM and document management