First-Contact Council Services Advisor

ESSENTIAL EMPLOYMENT LTD; Kingswood; On-site; GBP 15,000 - 21,000; Full time

Job summary

One Stop Shop Customer Care Officer in Castleford is a temporary role paid at £13.26 per hour. The successful candidate will manage customer enquiries for all council services from a diverse range of customers, including those who may be vulnerable, and resolve issues at first point of contact.

The post holder will gather information, verify evidence and consider other support agencies, updating computer records and providing informed advice on legislation-driven services such as Council Tax,

Responsibilities

• Handle customer enquiries for all council services from a range of customers, including vulnerable individuals.
• Resolve complex enquiries at first point of contact, gather information and verify supporting evidence, and advise on legislation-driven services.

Job description

One Stop Shop Customer Care Officer in Castleford is a temporary role paid at £13.26 per hour. The successful candidate will manage customer enquiries for all council services from a diverse range of customers, including those who may be vulnerable, and resolve issues at first point of contact.

The post holder will gather information, verify evidence and consider other support agencies, updating computer records and providing informed advice on legislation-driven services such as Council Tax,