Council Tax & Benefits Advisor (Temp 18m)

East Riding of Yorkshire Council; Beverley; Hybride; GBP 21 000 - 25 000; Plein temps

Résumé du poste

East Riding of Yorkshire Council is seeking a Customer Advisor I to join the Revenues and Benefits Contact Centre on an 18-month temporary contract. You will be the first point of contact for residents and businesses, handling enquiries about Council Tax, Housing Benefit, and related welfare matters while delivering friendly, accurate service.

The role involves using digital systems, maintaining records, and working in a busy team to meet service standards.

Qualifications

• Excellent communication and interpersonal skills.
• Confidence speaking with customers over the telephone.
• Strong keyboard, digital and administrative skills.
• The ability to remain calm and professional under pressure.
• Good organisational skills and attention to detail.
• A positive, flexible and proactive approach to work.

Responsabilités

• Handle a high volume of incoming telephone enquiries.
• Provide advice and guidance relating to Council Tax, Housing Benefit, Council Tax Support, Council Rents and other welfare-related matters.
• Deliver excellent customer service while dealing with sensitive and sometimes complex situations.
• Accurately update and maintain customer records using a range of digital systems.
• Work collaboratively as part of a busy team to meet service standards and performance targets.
• Help customers understand legislation, processes and available support.

Description du poste

East Riding of Yorkshire Council is seeking a Customer Advisor I to join the Revenues and Benefits Contact Centre on an 18-month temporary contract. You will be the first point of contact for residents and businesses, handling enquiries about Council Tax, Housing Benefit, and related welfare matters while delivering friendly, accurate service.

The role involves using digital systems, maintaining records, and working in a busy team to meet service standards.