One Stop Shop Customer Care Officer

ESSENTIAL EMPLOYMENT LTD; Kingswood; On-site; GBP 15,000 - 21,000; Full time

Job summary

One Stop Shop Customer Care Officer in Castleford is a temporary role paid at £13.26 per hour. The successful candidate will manage customer enquiries for all council services from a diverse range of customers, including those who may be vulnerable, and resolve issues at first point of contact.

The post holder will gather information, verify evidence and consider other support agencies, updating computer records and providing informed advice on legislation-driven services such as Council Tax,

Responsibilities

• Handle customer enquiries for all council services from a range of customers, including vulnerable individuals.
• Resolve complex enquiries at first point of contact, gather information and verify supporting evidence, and advise on legislation-driven services.

Job description

One Stop Shop Customer Care Officer needed in Castleford

This is a temporary role and the rate is £13.26ph

The reference number is: 376001

The successful candidate will be dealing with customer enquiries for all council services from a range of customers, some whom maybe vulnerable. The post holder will resolve complex and challenging enquiries at the first point of contact, gather information and verify supporting evidence and consider other support agencies available for customers within the community and will update computer records as appropriate and provide advice on legislation driven services such as Council Tax, Housing and Housing Benefit enquiries. All work will be undertaken in accordance with legislation, policy and the operational service plan of the section.

Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.