Remote Complaints Specialist (Temp) — Regulated Resolution

Essential Employment; Greater London; Hybrid; GBP 22,000 - 25,000; Full time

Job summary

Essential Employment is seeking a Customer Complaints Specialist for a temporary assignment based in SE London. The role is home-based with occasional attendance in South East London.

The target rate is £16.16 per hour PAYE, and the role requires handling sensitive conversations with empathy and professionalism. You will investigate complex issues, perform root-cause analysis, and maintain accurate CRM records while providing fair, timely resolutions.

Qualifications

• Experience managing and resolving customer complaints in a regulated environment.
• Excellent communication skills with empathy and professionalism.
• Ability to investigate complex issues and perform root-cause analysis.
• Maintain accurate records and case notes in CRM systems.
• Capable of handling a varied caseload with precision and attention to detail.

Responsibilities

• Investigate and resolve customer complaints in a timely, compliant manner.
• Perform root-cause analysis and contribute to continuous improvement.
• Maintain thorough documentation and records in the CRM system.
• Liaise with internal stakeholders to resolve issues and close cases.
• Work from home with occasional attendance at SE London office or client sites.

Skills

Complaint management

Regulated environment experience

Strong communication

Empathy and professionalism

Root-cause analysis

Tools

CRM systems

Job description

Essential Employment is seeking a Customer Complaints Specialist for a temporary assignment based in SE London. The role is home-based with occasional attendance in South East London.

The target rate is £16.16 per hour PAYE, and the role requires handling sensitive conversations with empathy and professionalism. You will investigate complex issues, perform root-cause analysis, and maintain accurate CRM records while providing fair, timely resolutions.