Telstra Retail: Part Time Customer Service & Sales Consultant EPPING

Telstra; Epping Forest; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading telecommunications company in the UK is seeking a Retail Customer Service & Sales Consultant to enhance customer experiences and meet sales targets. You will be the trusted expert in-store, guiding customers with solutions tailored to their needs. This role comes with competitive pay, comprehensive training, flexible working hours, and generous discounts on services. With a strong emphasis on inclusivity and career growth, this is an exciting opportunity to develop your skills in a supportive environment.

Benefits

30% off Telstra services

16 weeks paid parental leave

Flexibility with working hours

Training and career growth programs

Recognition and rewards programs

Qualifications

• Passion for learning and growing in a dynamic environment.
• Resilience and a positive attitude, particularly during busy periods.
• Customer-facing experience valued but not required.

Responsibilities

• Deliver exceptional customer experiences by guiding customers on appropriate products.
• Stay updated with the latest gadgets and provide informed solutions.
• Use consultative selling skills to meet and exceed sales targets.

Skills

Customer service skills

Sales motivation

Communication skills

Problem-solving

Job description

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Great Communication Skills: You're a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required-bring your enthusiasm and we'll teach you the rest!
  At Telstra, we're more than just a leading telecommunications company-we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations. You won't just be a friendly face in-store-you'll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.
  

  Hourly Rate: $30.33 per hour, Junior rates apply for those under 20 years of age.

• Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
• Plus 12% Superannuation
• Plus 10% Variable Remuneration
• If you are eligible to receive Variable Remuneration, the eligibility, calculation and payment will be determined by the Variable Remuneration plan's rules (which we may change from time to time).
• the first 2 months guaranteed while you learn on board.
• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave-do it your way!
• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.