Telesales Representative (Warranties)

Stiltz Homelifts; Leeds; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

8 statutory holidays

Birthday day

Free on-site parking

Enhanced Health Cash Scheme

Health & Wellbeing Benefits

Pension Scheme

Life Assurance

Cycle To Work Scheme

Laptop provided

Training on homelifts and sales

Job summary

Stiltz Homelifts is seeking a Telesales Executive in Guiseley, Leeds. You will handle warranty leads, explain options, and close sales over the phone while working from the office with a supportive team and full training.

Earn a base salary of £24,684 with uncapped commission; OTE around £36,000. Benefits include 25 days holiday, health and wellbeing schemes, pension, life assurance, and a cycle-to-work program.

Qualifications

• Experience in B2C telesales or telephone sales.
• Strong negotiation skills and the confidence to close a sale.
• Empathy and patience, so customers feel listened to and never rushed.
• The ability to explain products in a clear, simple way.
• Good organisation skills, with the ability to manage your own diary and workload.
• Excellent listening skills and a warm, personal approach with every customer.
• A strong work ethic and motivation to succeed.

Responsibilities

• Manage your own diary of warranty leads, following up with each customer promptly.
• Contact existing customers to offer our extended warranty packages.
• Build rapport, listen carefully and negotiate to close sales over the phone.
• Follow up new lift installations, working alongside our Senior Warranty Sales Representative.
• Keep customer records up to date on our CRM system and complete daily lead reports.
• Pass on any lift issues customers raise to our Service and Breakdown team.

Skills

Telesales

B2C sales

Negotiation

Empathy

Clear communication

Organisation

Active listening

Job description

Telesales Executive - Salary £24,684 per annum + uncapped commission (OTE £36,000) NO COLD CALLING!

Location: Guiseley, Leeds (LS20)

Permanent, office based

No cold calling – every customer you speak to already has a Stiltz homelift. Join Stiltz Homelifts as a Warranty Telesales Executive and help our customers keep their homelift protected for years to come.

About us

Stiltz Homelifts designs and installs compact homelifts that fit into a home without major building work. Many of our customers are older people or people with mobility needs, so our work makes a real difference to their everyday lives. Our friendly sales team is based at our office in Guiseley, Leeds.

About the role

You’ll be a friendly, trusted voice for our existing customers, helping them keep their Stiltz homelift protected and working well. You’ll explain our warranty options in a clear, simple way so each customer can choose the cover that’s right for them.

What we offer

• Competitive salary £24,684 with OTE c.£36,000 per annum

• Uncapped commission

• 25 days holiday + 8 statutory holidays + 1 additional Birthday day!

• Free on-site parking

• Enhanced Health Cash Scheme

• Health & Wellbeing Benefits

• Pension Scheme

• Life Assurance

• Cycle To Work Scheme

• A genuinely supportive working environment

• Full training on our homelifts and sales process

• Laptop provided

• Free on-site parking

What you’ll do

• Manage your own diary of warranty leads, following up with each customer promptly

• Contact existing customers to offer our extended warranty packages

• Build rapport, listen carefully and negotiate to close sales over the phone

• Follow up new lift installations, working alongside our Senior Warranty Sales Representative

• Keep customer records up to date on our CRM system and complete daily lead reports

• Pass on any lift issues customers raise to our Service and Breakdown team

What you’ll bring

• Experience in B2C telesales or telephone sales

• Strong negotiation skills and the confidence to close a sale

• Empathy and patience, so customers feel listened to and never rushed

• The ability to explain products in a clear, simple way

• Good organisation skills, with the ability to manage your own diary and workload

• Excellent listening skills and a warm, personal approach with every customer

• A strong work ethic and motivation to succeed

Don’t tick every box? If this role excites you and you have telesales experience, we’d still love to hear from you.

Working hours

Full-time, permanent, office-based role at our sales office, Guiseley, Leeds.

If you need any adjustments during the application or interview process, please contact us and we’ll be happy to help.

Stiltz Homelifts is an equal opportunities employer. We welcome applications from everyone and make hiring decisions based on skills, experience and the needs of the role.