Telesales Executive (Unsold)

Stiltz Homelifts; Leeds; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

On-site parking

Health & Wellbeing Benefits

Pension Scheme

Life Assurance

Cycle To Work Scheme

Job summary

Stiltz Homelifts is seeking a Telesales Executive in Guiseley, Leeds (LS20) to handle warm leads, close sales by phone and support customers through the order process. This permanent, office-based role offers a salary of £24,684 per annum plus uncapped commission (OTE £39,000) and full training on our homelifts and sales process.

You will manage your own diary, build rapport with customers, take deposits and complete paperwork, and coordinate with field sales consultants on revisits and updated

Qualifications

• B2C telesales or telephone sales experience.
• Strong negotiation skills.
• Empathy and patience for customers.
• Ability to explain products clearly.
• Excellent listening skills.
• Good organisation to manage your diary and workload.

Responsibilities

• Manage your own diary of customers who have had a home visit, following up with each one promptly.
• Build rapport, listen carefully and negotiate to close sales over the phone.
• Take customer deposits and complete order paperwork and survey forms accurately.
• Contact warm leads to create new sales opportunities.
• Work with our field sales consultants on revisits and updated quotes, sometimes joining them on customer visits (no overnight stays).
• Support our sales enquiry team when they need cover.

Skills

Telesales experience

Negotiation skills

Listening skills

Empathy and patience

Diary management

Job description

Telesales Executive - Salary £24,684 per annum + uncapped commission (OTE £39,000) NO COLD CALLING!

Location: Guiseley, Leeds (LS20)

Permanent, office based

As part of our Telesales team (unsold), you’ll be managing warm leads, a product that changes lives and customers who already know who we are. Join Stiltz Homelifts as a Telesales Executive and help people stay independent in the homes they love.

About the role

Every customer you speak to has already had a home visit from one of our sales consultants but hasn’t yet placed an order. You’ll get back in touch, answer any questions or concerns they still have, and support them in choosing what’s right for their home. You’ll manage your own diary, negotiate and close sales by phone, and see each order through to deposit and paperwork.

What we offer

• Competitive salary £24,684 with OTE c.£39,000 per annum
• Uncapped commission
• 25 days holiday + 8 statutory holidays + 1 additional Birthday day!
• Free on-site parking
• Enhanced Health Cash Scheme
• Health & Wellbeing Benefits
• Pension Scheme
• Life Assurance
• Cycle To Work Scheme
• A genuinely supportive working environment
• Full training on our homelifts and sales process

• Laptop provided
• Free on-site parking

What you’ll do

• Manage your own diary of customers who have had a home visit, following up with each one promptly
• Build rapport, listen carefully and negotiate to close sales over the phone
• Take customer deposits and complete order paperwork and survey forms accurately
• Contact warm leads to create new sales opportunities
• Work with our field sales consultants on revisits and updated quotes, sometimes joining them on customer visits (no overnight stays)
• Support our sales enquiry team when they need cover

What you’ll bring

• Experience in B2C telesales or telephone sales
• Strong negotiation skills and the confidence to close a sale
• Empathy and patience, so customers feel listened to and never rushed
• The ability to explain products in a clear, simple way
• Good organisation skills, with the ability to manage your own diary and workload
• Excellent listening skills and a warm, personal approach with every customer
• A strong work ethic and motivation to succeed

Don’t tick every box? If this role excites you and you have telesales experience, we’d still love to hear from you.

If you need any adjustments during the application or interview process, please let us know and we’ll be happy to help.

Stiltz Homelifts is an equal opportunities employer. We welcome applications from everyone and make hiring decisions based on skills, experience and the needs of the role.