Telesales Representative (Inquiries)

Stiltz Lifts; Leeds; Sur place; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

On-site parking

Enhanced Health Cash Scheme

Health & Wellbeing Benefits

Pension Scheme

Life Assurance

Cycle To Work Scheme

Birthday day

Résumé du poste

Stiltz Homelifts in Guiseley (Leeds) is seeking an Inbound Telesales Executive. You’ll handle warm enquiries from marketing channels, qualify needs and book surveyor appointments. There’s no cold calling and every contact has shown interest.

This full-time, office-based role offers £24,784.50 base salary plus commission with an OTE of £35,000, 37.5 hours per week, 25 days holiday plus 8 statutory holidays and a Birthday day, plus benefits such as free parking and a pension.

Qualifications

• Proven experience in telesales, inbound sales or appointment setting within a target-driven, B2C role
• Confidence on the phone and the ability to build rapport quickly
• A consultative approach to qualifying leads and matching needs to the right solution
• Strong organisation skills across diaries, pipelines and follow-ups
• Accuracy and care when recording customer information
• Experience supporting or working alongside field sales teams
• Experience using a CRM system

Responsabilités

• Turn inbound enquiries into confirmed appointments for our field sales team
• Qualify each customer’s needs to match with the right field sales representative
• Book surveyor appointments, checking diaries and coverage areas to offer the earliest suitable date
• Follow up previous and dormant enquiries to uncover renewed interest
• Manage a live pipeline of leads and keep everyone moving forward
• Offer extended warranty and service packages to existing customers
• Keep accurate records in our CRM system
• Pass any service or technical queries to the right team quickly

Connaissances

Inbound telesales

Appointment setting

Phone rapport

Lead qualification

Organization skills

CRM system

Outils

CRM system

Description du poste

Telesales Executive - Inbound, Guiseley (Leeds)

Salary: £24,784.50 plus commission (OTE £35,000 per year)

Job Type: Full-time, permanent

Schedule: 37.5 hours per week, office based

The role

As our Inbound Telesales Executive, you’ll be the first voice our customers hear. You’ll handle warm, high-value enquiries from our marketing channels, understand what each customer needs and book them in with one of our field surveyors. There’s no cold calling. Every person you speak to has already shown an interest in Stiltz.

About Stiltz Homelifts

Stiltz Homelifts designs and installs compact homelifts that help people keep living safely and independently in the homes they love. Our customers often contact us at an important moment in their lives. Our sales team makes sure every conversation is helpful, honest and easy.

What You’ll Do

• Turn inbound enquiries into confirmed appointments for our field sales team
• Qualify each customer’s needs so they’re matched with the right field sales representative
• Book surveyor appointments, checking diaries and coverage areas to offer the earliest suitable date
• Follow up previous and dormant enquiries to uncover renewed interest
• Manage a live pipeline of leads and keep everyone moving forward
• Offer extended warranty and service packages to existing customers
• Keep accurate records in our customer relationship management (CRM) system
• Pass any service or technical queries to the right team quickly

What We Offer

• £24,784.50 basic salary plus commission (OTE of £35,000 per annum)
• Uncapped commission
• 25 days holiday + 8 statutory holidays + 1 additional Birthday day!
• Free on-site parking
• Enhanced Health Cash Scheme
• Health & Wellbeing Benefits
• Pension Scheme
• Life Assurance
• Cycle To Work Scheme
• A genuinely supportive working environment

What You’ll Bring

• Proven experience in telesales, inbound sales or appointment setting within a target-driven, business-to-consumer (B2C) role
• Confidence on the phone and the ability to build rapport quickly
• A consultative approach to qualifying leads and matching needs to the right solution
• Strong organisation skills across diaries, pipelines and follow-ups
• Accuracy and care when recording customer information

It would be great if you also have

• Experience supporting or working alongside field sales teams
• Experience using a CRM system

Stiltz Homelifts is an equal opportunities employer. We welcome applications from everyone and will support any adjustments you need during the process.

Stiltz Limited is the sole supplier, manufacturer and installer of the Stiltz lift - the most innovative, unique and useful homelift on the market.