Telesales Representative (Inquiries)

Stiltz Ltd; Leeds; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

8 statutory holidays

Birthday day

Free on-site parking

Enhanced Health Cash Scheme

Health & Wellbeing Benefits

Pension Scheme

Life Assurance

Cycle To Work Scheme

Supportive working environment

Job summary

Stiltz Homelifts in Leeds is seeking an Inbound Telesales Executive to convert warm inquiries into booked appointments for our field surveyors. You will handle high-value inbound leads with no cold calling, ensuring a smooth handover to the sales team.

The role requires strong phone confidence, a consultative approach, and excellent diary management to secure earliest viable dates. A supportive environment and competitive package are on offer.

Qualifications

• Proven experience in telesales or appointment setting within a B2C, target-driven environment.
• Confident on the phone with the ability to build rapport quickly.
• Consultative approach to qualifying leads and matching needs to solutions.
• Strong organisation skills across diaries, pipelines and follow-ups.
• Accurate and careful recording of customer information.

Responsibilities

• Turn inbound enquiries into confirmed appointments for the field sales team.
• Qualify each customer’s needs to match with the right field representative.
• Book surveyor appointments, checking diaries and coverage for earliest date.
• Follow up previous enquiries to regain interest and move leads forward.
• Manage a live pipeline of leads and keep momentum.
• Offer extended warranty and service packages to existing customers.
• Keep CRM records up to date and pass on service/technical queries.

Skills

Inbound telesales

Phone rapport

Consultative selling

Diary & pipeline management

Accurate data entry

Job description

Telesales Executive - Inbound, Guiseley (Leeds)

Salary: £24,784.50 plus commission (OTE £35,000 per year)

Job Type: Full-time, permanent

Schedule: 37.5 hours per week, office based

The role

As our Inbound Telesales Executive, you’ll be the first voice our customers hear. You’ll handle warm, high-value enquiries from our marketing channels, understand what each customer needs and book them in with one of our field surveyors. There’s no cold calling. Every person you speak to has already shown an interest in Stiltz.

About Stiltz Homelifts

Stiltz Homelifts designs and installs compact homelifts that help people keep living safely and independently in the homes they love. Our customers often contact us at an important moment in their lives. Our sales team makes sure every conversation is helpful, honest and easy.

What you’ll do

• Turn inbound enquiries into confirmed appointments for our field sales team
• Qualify each customer’s needs so they’re matched with the right field sales representative
• Book surveyor appointments, checking diaries and coverage areas to offer the earliest suitable date
• Follow up previous and dormant enquiries to uncover renewed interestManage a live pipeline of leads and keep everyone moving forward
• Offer extended warranty and service packages to existing customers
• Keep accurate records in our customer relationship management (CRM) system
• Pass any service or technical queries to the right team quickly

What we offer

• £24,784.50 basic salary plus commission (OTE of £35,000 per annum)
• Uncapped commission
• 25 days holiday + 8 statutory holidays + 1 additional Birthday day!
• Free on-site parking
• Enhanced Health Cash Scheme
• Health & Wellbeing Benefits
• Pension Scheme
• Life Assurance
• Cycle To Work Scheme
• A genuinely supportive working environment

What you’ll bring

• Proven experience in telesales, inbound sales or appointment setting within a target-driven, business-to-consumer (B2C) role
• Confidence on the phone and the ability to build rapport quickly
• A consultative approach to qualifying leads and matching needs to the right solution
• Strong organisation skills across diaries, pipelines and follow-ups
• Accuracy and care when recording customer information

It would be great if you also have

• Experience supporting or working alongside field sales teams
• Experience using a CRM system

Stiltz Homelifts is an equal opportunities employer. We welcome applications from everyone and will support any adjustments you need during the process.