Telesales order processor

Confidential; Slough; Sur place; GBP 31 000 - 37 000; Plein temps

Avantages offerts par ce poste

Pension scheme

Discount on products

Death in service

Long service gifts

24 days holiday + bank holiday up to "

Free on-site parking

Company events

Résumé du poste

Confidential, based in Slough, is seeking a Telesales Order Processor to handle high volumes of inbound calls from businesses and existing customers, processing orders and upselling where appropriate.

You will also conduct outbound calls during promotions and provide account management and sales analysis. The role offers a base salary of £31,500 with annual bonus and monthly commission in a fast-paced luxury market.

Qualifications

• Previous customer service/upselling/cross-selling experience
• A highly motivated individual
• Excellent communication skills

Responsabilités

• Answering high volume inbound calls
• Account management duties
• Producing sales analysis reports
• Making outbound calls to existing customers
• Making outbound calls to lapsed accounts
• Making focused outbound calls to move promotional stock
• Processing orders
• Dealing with customer queries
• Upselling promotional and new products
• General admin duties

Connaissances

Customer service

Upselling

Cross-selling

Communication skills

Inbound calls

Account management

Description du poste

Telesales order processor

Slough

£31,500 + yearly bonus and monthly commission

Monday to Friday 9am - 5pm (please note on Monday you will be required to work one late shift a week 11.30am - 7.30pm.)

This is a real gem of a role working with a leading business based in Slough who provide a 5-star product within a prestigious and luxury market.

Our client is looking for an experienced customer service advisor/sales support with cross-selling and up-selling experience to join their team, you will need to have previous experience in delivering excellent service, demonstrating the ability to work in a fast-paced environment, working closely with clients and customers.

Please note that the majority of this role is taking inbound calls from businesses and existing customers who are placing orders and processing and upselling products where appropriate. There will be some outbound calls required when company promotions are launched.

Duties

• Answering high volume inbound calls
• Account management duties
• Producing sales analysis reports
• Making outbound calls to existing customers
• Making outbound calls to lapsed accounts
• Making focused outbound calls to move promotional stock
• Processing orders
• Dealing with customer queries
• Upselling promotional and new products
• General admin duties

Requirements

• Previous customer service/upselling/cross-selling experience
• A highly motivated individual
• Excellent communication skills

On top of base salary is a monthly bonus based on promotional products sold, plus there is a yearly bonus, based on company sales and KPIs.

Our client is always on the lookout for bright and ambitious people who strive for continual improvement and a 5-star customer service. If you enjoy working within customer service and dealing with customers, then you will thrive in this company!

Benefits

• Pension scheme
• discount on products
• death in service
• long service gifts
• 24 days holiday + bank holiday increasing up to 30
• free on-site parking
• plus company events, celebrations

For the purpose of the Conduct Regulations, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies, we are acting as an Employment Business.

We take your personal data seriously and take every step to protect it. To learn how we handle your data, please visit our website where you can find our Data Privacy Notice.