Telesales Executive

Prime Appointments Ltd; Bury St Edmunds; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Full training and ongoing support

Career progression opportunities

28 days annual leave

Monthly team prizes

Target-based bonuses

Job summary

Prime Appointments Ltd on the outskirts of Bury St Edmunds is recruiting a Telesales Executive to join its expanding team. The role involves handling customer enquiries, contacting prospective customers and booking appointments for field-based representatives. A full training programme, supportive environment and clear career progression are offered.

The position is full-time, Monday to Friday, 9.00am-6.00pm, with every other Saturday. Salary ranges £27,000-£29,000 with an OTE £36,000-£40,000.

Qualifications

• Previous experience in telesales, telemarketing, sales or a telephone-based customer service role.
• A confident and professional telephone manner.
• Excellent verbal and written communication skills.
• A proactive, self-motivated and positive approach.
• Strong organisational and time-management skills.
• The ability to work towards targets and enjoy working in a fast-paced environment.
• Experience using CRM systems would be desirable but is not essential.

Responsibilities

• Acting as the first point of contact for prospective customers, handling inbound calls and digital enquiries in a professional and friendly manner.
• Making outbound calls to prospective customers to discuss products, provide information and generate interest.
• Processing requests for product brochures and information packs, ensuring accurate customer details are recorded and maintained.
• Booking and managing appointments for field-based representatives to carry out home visit demonstrations.
• Following up on customer enquiries and maintaining regular communication with prospective customers.
• Using the CRM system to record customer interactions, update records and manage appointment statuses.
• Working towards individual and team targets to maximise appointment bookings and sales opportunities.

Skills

Telesales experience

Telemarketing

Telephone manners

Verbal & written communication

Proactive & self-motivated

Organisational & time management

CRM experience

Job description

A growing and successful business on the outskirts of Bury St Edmunds is looking to recruit a Telesales Executive to join their expanding team. This is a great opportunity to join an established product-based business offering full training, a supportive working environment and career progression opportunities.

The role involves handling customer enquiries, contacting prospective customers and booking appointments for field-based representatives. This is a full-time, permanent position working Monday to Friday, 9.00am - 6.00pm, with working every other Saturday.

The salary is £27,000 - £29,000 per annum depending on experience, with an attractive bonus structure offering an OTE of £36,000 - £40,000.

Key Duties include but are not limited to:

• Acting as the first point of contact for prospective customers, handling inbound calls and digital enquiries in a professional and friendly manner.
• Making outbound calls to prospective customers to discuss products, provide information and generate interest.
• Processing requests for product brochures and information packs, ensuring accurate customer details are recorded and maintained.
• Booking and managing appointments for field-based representatives to carry out home visit demonstrations.
• Following up on customer enquiries and maintaining regular communication with prospective customers.
• Using the CRM system to record customer interactions, update records and manage appointment statuses.
• Working towards individual and team targets to maximise appointment bookings and sales opportunities.

Skills and Experience required to be considered for this Telesales Executive position:

• Previous experience in telesales, telemarketing, sales or a telephone-based customer service role.
• A confident and professional telephone manner.
• Excellent verbal and written communication skills.
• A proactive, self-motivated and positive approach.
• Strong organisational and time-management skills.
• The ability to work towards targets and enjoy working in a fast-paced environment.
• Experience using CRM systems would be desirable but is not essential.

Great Benefits of working for this company include:

• Competitive starting salary of £27,000 - £29,000 per annum, depending on experience.
• Generous performance-related bonus structure - OTE £36,000 - £40,000 per annum.
• Full training and ongoing support.
• Genuine career progression opportunities within a growing business.
• 28 days annual leave, including bank holidays.
• Monthly team prizes and additional target-based bonuses.
• Supportive team environment.