Telesales Executive

Prime Appointments; Bury St Edmunds; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Full training

Career progression opportunities

28 days annual leave including bank

Job summary

Prime Appointments on the outskirts of Bury St Edmunds is seeking a Telesales Executive. The role involves handling customer enquiries, contacting prospective customers, and booking appointments for field-based reps. It is a full-time, permanent position, Mon-Fri 9:00–18:00 with alternating Saturdays.

The salary ranges from £27,000 to £29,000 per year, with a bonus structure offering an OTE of £36,000–£40,000. Full training and clear progression are provided.

Qualifications

• Experience in telesales/telemarketing or a phone-based sales role.
• Confident, professional telephone manner with excellent verbal and written skills.
• Ability to work toward targets in a fast-paced environment and manage time effectively.

Responsibilities

• Handle inbound enquiries and outbound calls to prospective customers.
• Book appointments for field-based representatives and manage follow-ups.
• Maintain accurate customer details in the CRM and track interactions.
• Contribute to individual and team targets to maximise bookings and sales.

Skills

Telesales

Telemarketing

Sales

Phone-based customer service

Communication skills

Target-driven

Tools

CRM system

Job description

A growing and successful business on the outskirts of Bury St Edmunds is looking to recruit a Telesales Executive to join their expanding team. This is a great opportunity to join an established product-based business offering full training, a supportive working environment and career progression opportunities.

The role involves handling customer enquiries, contacting prospective customers and booking appointments for field-based representatives. This is a full-time, permanent position working Monday to Friday, 9.00am – 6.00pm, with working every other Saturday.

The salary is £27,000 – £29,000 per annum depending on experience, with an attractive bonus structure offering an OTE of £36,000 – £40,000.

Key Duties include but are not limited to:

• Acting as the first point of contact for prospective customers, handling inbound calls and digital enquiries in a professional and friendly manner.
• Making outbound calls to prospective customers to discuss products, provide information and generate interest.
• Processing requests for product brochures and information packs, ensuring accurate customer details are recorded and maintained.
• Booking and managing appointments for field-based representatives to carry out home visit demonstrations.
• Following up on customer enquiries and maintaining regular communication with prospective customers.
• Using the CRM system to record customer interactions, update records and manage appointment statuses.
• Working towards individual and team targets to maximise appointment bookings and sales opportunities.

Skills and Experience required to be considered for this Telesales Executive position:

• Previous experience in telesales, telemarketing, sales or a telephone-based customer service role.
• A confident and professional telephone manner.
• Excellent verbal and written communication skills.
• A proactive, self-motivated and positive approach.
• Strong organisational and time-management skills.
• The ability to work towards targets and enjoy working in a fast-paced environment.
• Experience using CRM systems would be desirable but is not essential.

Great Benefits of working for this company include:

• Competitive starting salary of £27,000 – £29,000 per annum, depending on experience.
• Generous performance-related bonus structure – OTE £36,000 – £40,000 per annum.
• Full training and ongoing support.
• Genuine career progression opportunities within a growing business.
• 28 days annual leave, including bank holidays.
• Monthly team prizes and additional target-based bonuses.
• Supportive team environment.