Telephone Sales Account Manager

TN United Kingdom; Milton Keynes; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to drive growth and retention through excellent customer service. In this role, you'll manage a designated account base, proactively engage with clients, and leverage analytical skills to interpret customer data. With a focus on relationship building and achieving KPIs, you'll thrive in a supportive environment that values your contributions. The company offers competitive pay and a range of benefits, fostering a culture of continuous improvement and employee satisfaction. If you're passionate about exceeding expectations and making a difference, this opportunity could be your next great move.

Benefits

Dental Insurance

Private Medical Insurance

Pension

27 Days Holiday

Volunteering Days

Life Assurance

Travel Loans

Employee Discounts

Qualifications

• Proven track record of exceeding sales targets and KPIs.
• Excellent verbal and written communication skills.

Responsibilities

• Manage designated accounts to achieve growth and retention targets.
• Proactively contact clients to build and maintain relationships.

Skills

Verbal Communication

Written Communication

Analytical Skills

Sales Target Achievement

Customer Relationship Management

Organizational Skills

Tools

CRM Software

Job description

Social network you want to login/join with:

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Client:

Rightmove

Location:

Milton Keynes, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

c5c1025a6bca

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Reporting to: Sales Manager

Location: Homebased

The Role

Manage a designated account base daily to achieve activity, growth, and retention targets by identifying sales opportunities, delivering excellent service, and demonstrating value to maximize retention of advertising spend.

What you'll be doing

• Proactively contact existing accounts via phone & video to build and maintain relationships.
• Understand client needs, identify growth opportunities, and present tailored solutions.
• Interpret and explain customer performance data to add value and demonstrate ROI.
• Achieve weekly KPIs and performance metrics related to business requirements, including contact rate, revenue, and retention.
• Implement new Rightmove initiatives and campaigns for customers.
• Conduct relevant product and service training with customers to support relationships.
• Serve as the point of contact for customer queries, resolving problems and providing solutions.
• Record information in relevant databases and keep CRMs updated.
• Liaise with internal teams to build relationships and deliver optimal outcomes for customers.
• Share learnings internally to enhance service and product offerings.
• Plan customer engagement, weekly priorities, retention strategies, and growth opportunities.
• Forecast and monitor client account metrics.

We're looking for someone who

• Has consistently exceeded sales targets and KPIs.
• Thrives in a dynamic, hardworking team environment.
• Can manage customer expectations and deliver excellent service.
• Demonstrates tenacity, resilience, and flexibility.
• Owns their account base and behaviors with accountability.
• Has a growth mindset, eager to learn and develop.
• Possesses excellent verbal and written communication skills.
• Has strong planning and organizational skills.

What you'll bring to the role

• The drive to exceed expectations.
• Confidence to lead and take ownership.
• Analytical skills with data analysis and storytelling.
• Flexibility in style and approach to meet needs.

About Rightmove

Our vision is to empower everyone to make their move by providing accessible tools, expertise, and trust. We are the UK's largest property portal, serving millions of users.

We foster a friendly, supportive culture driven by our core values: approachability, simplicity, teamwork, continuous improvement, and transparency.

We offer career development, ongoing training, and a supportive environment, with 88% employee satisfaction.

If you're interested, you might be a Rightmover in the making...

What we offer

We value our people and offer benefits like dental, optical, physio treatments, private medical insurance, pension, 27 days holiday plus volunteering days, life assurance, competitive pay, paid parental leave, travel loans, discounts, and more.

As an Equal Opportunity Employer, Rightmove values diversity and inclusion, creating a welcoming environment for all employees.

We believe that who you are and how you approach work matter more than qualifications alone. If you're motivated and passionate, we want to hear from you.