Telephone Operator

Clear Voice; Greater London; Hybrid; GBP 26,000; Full time

Job summary

A language services provider is seeking a Telephone Operator in Dover (Hybrid) for maternity cover until 31 May 2026. The role involves connecting clients' calls, maintaining service quality, and providing administrative support. Ideal candidates will have strong customer care skills, attention to detail, and an ability to handle pressure. This position offers substantial employee benefits, including enhanced family-friendly provisions and wellbeing support, making it a rewarding opportunity.

Benefits

Flexible working hours

Enhanced annual leave

Employee wellness support

Pension scheme with employer contributions

Qualifications

• Understanding of a call handling environment.
• Proven ability to work quickly and effectively within a pressurized environment.
• Must undergo Disclosure and Barring Service (DBS) check.
• Provide documents to show right to work in the UK.

Responsibilities

• Connecting clients’ calls to interpreters.
• Maintain and develop the service’s values and reputation.
• Effectively triage emails and calls.
• Respond to stakeholders’ requests in a professional manner.

Skills

Customer care skills

Attention to detail

Ability to work under pressure

Effective communication

Job description

Clear Voice

have an exciting opportunity to recruit a Telephone Operator to join our team!

Location:

Dover (Hybrid)

Contract:

Maternity Cover until 31 May 2026

Salary:

£25,710

About us:

Clear Voice Interpreting Services is a language services provider and award-winning social enterprise that delivers instant telephone interpreting, face to face appointments and written translations to businesses and charities across the UK. We have a wide range of clients and a strong reputation in the asylum and refugee support sector. All of our profits go back to our parent charity Migrant Help to support asylum seekers and victims of trafficking.

The Telephone Operator role:

Part of the Operations team, the Telephone Operator is a rewarding and meaningful role at Clear Voice. You will provide high quality and timely administrative support to Clear Voice Interpreting Services. The main areas of this role will be to provide Clear Voice with the necessary administrative support under the direction of the Clear Voice Head of Operations and Operations Services Managers on a day-to-day basis and the Clear Voice Director / CEO overall.

If you are organised, have demonstrable experience in prioritising and are looking for an exciting role that makes a difference, we’d love to hear from you!

Key responsibilities:

• Connecting clients’ calls to interpreters via our busy phone operator line.
• Through the consistent and high-quality delivery of service, maintain and develop the service’s values and reputation in the marketplace.
• Effectively triage emails and calls to the relevant departments.
• Respond to all stakeholders’ requests in a timely, professional, and accurate manner.
• Form and maintain positive working relationships with current clients and partners.
• Support the team with the day-to-day administrative needs of a busy service.
• Support and always demonstrate the vision and values of our organisation.
• Follow all policies of Migrant Help, as the parent organisation to Clear Voice.
• Any other reasonable duties assigned, including administrative and operational tasks within the post holder’s competency.

Qualifications:

• Understanding of a call handling environment.
• Proven ability to work quickly and effectively within a pressurized environment, successfully managing workload.
• Ability to form good working relationships with demonstrable customer care skills and meticulous attention to detail.
• Ability to communicate effectively at all levels, verbally and in writing, with diverse groups or individuals.
• Must undergo Disclosure and Barring Service (DBS) check.
• Provide documents to show right to work in the UK.
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.

Benefits:

• Our working week is 35 hours per week offering flexibility and work life balance.
• Enhanced family friendly provisions: Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave.
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Wellbeing support: Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.

Closing Date:

25th December 2025

Please note during the festive period we continue to welcome applications, but response times may be longer than usual.

If you are interested in becoming our new Telephone Operator, please click 'APPLY' today. We look forward to hearing from you!

We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job. Please note this vacancy may close early depending on applications received. As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence.

Migrant Help is proud to be an equal opportunities employer.