Telemarketing Specialist

QA Plus 360; Newport; On-site; GBP 21,000 - 30,000; Full time

Job summary

QA Plus 360 is hiring a Telemarketing Specialist for an on-site role in the Cwmbran Area. You will make outbound calls to prospective and existing clients, introducing QA360's digital care and case management solutions and generating qualified leads for the sales team.

You will identify decision-makers, present product benefits, record outcomes in CRM, and collaborate with marketing to refine outreach campaigns while maintaining data protection standards in a fast-paced environment.

Qualifications

• Lead generation and sales skills to identify prospects, qualify opportunities, and support revenue growth.
• Excellent customer service and customer support to manage inquiries, address concerns, and represent QA360 professionally.
• Clear and confident communication skills, including active listening and the ability to explain complex solutions simply.
• Experience in telemarketing, inside sales, or call-center environments, ideally within SaaS, healthcare, or public sector solutions.
• Familiarity with CRM systems and basic office productivity tools to manage contact data and track activity.
• Work on-site in the Cwmbran Area, meet call targets, and manage time effectively in a fast-paced environment.
• Strong ethical standards and awareness of data protection and confidentiality requirements.
• Preferred: Secondary education completion; additional training or certification in sales, marketing, or customer service is an advantage.

Responsibilities

• Make outbound calls to prospective and existing clients and generate qualified leads.
• Identify decision-makers, present key product benefits, and handle initial inquiries.
• Accurately record call outcomes in CRM or tracking systems.
• Nurture potential opportunities through follow-up calls and emails.
• Schedule appointments or demonstrations for sales colleagues.
• Collaborate with marketing and sales to refine messaging and campaigns.
• Maintain high standards of professionalism and data protection compliance.

Skills

Lead generation

Sales skills

Customer service

Communication

Call center experience

CRM experience

Education

Secondary education

Tools

CRM systems

Office tools

Job description

Company Description

QA Plus 360 (QA360) provides digital care and case management solutions for healthcare, social care, and public services, helping organisations move from fragmented, manual processes to secure, integrated digital platforms. The company supports care homes, fostering and adoption services, NHS services, and local government teams with sector-specific software tailored to real-world service delivery. QA360's flexible workflows, reporting tools, compliance features, and intelligent automation enable better oversight, reduced administrative workload, and more informed decision-making. Built on secure cloud technology, the platform is configurable around how teams actually work, and the company collaborates closely with service users to ensure solutions reflect their needs and drive effective digital transformation.

Role Description

The Telemarketing Specialist is a full-time, on-site role based in the Cwmbran Area. This position is responsible for making outbound calls to prospective and existing clients, introducing QA360's digital care and case management solutions, and generating qualified leads for the sales team. Day-to-day tasks include identifying decision-makers, presenting key product benefits, handling initial inquiries, and accurately recording call outcomes in CRM or tracking systems. The Telemarketing Specialist will nurture potential opportunities through follow-up calls and emails, schedule appointments or demonstrations for sales colleagues, and collaborate with marketing and sales to refine messaging and campaigns. The role also involves maintaining high standards of professionalism, adhering to data protection and compliance requirements, and contributing ideas to improve outreach effectiveness.

Qualifications

• Candidates should possess strong Lead Generation and Sales skills to identify prospects, qualify opportunities, and support revenue growth.
• Candidates should possess excellent Customer Service and Customer Support skills to manage inquiries, address concerns, and represent QA360 professionally.
• Candidates should possess clear and confident Communication skills, including active listening and the ability to explain complex solutions in simple terms.
• Relevant experience in telemarketing, inside sales, or call-center environments, ideally within SaaS, healthcare, or public sector solutions.
• Comfort using CRM systems and basic office productivity tools to manage contact data and track activity.
• Work on-site in the Cwmbran Area, meet call targets, and manage time effectively in a fast-paced environment.
• Strong ethical standards and awareness of data protection and confidentiality requirements.
• Preferred: Secondary education completion; additional training or certification in sales, marketing, or customer service is an advantage.