TeleMarketer / Sales

Ingram Micro Inc.; Norwich; On-site; GBP 18,000 - 28,000; Full time

Job summary

Ingram Micro Inc. is seeking a Telemarketing Sales Representative to support growth by generating sales opportunities and engaging customers. You will drive sales through the UK dealer portal, qualify opportunities and assist onboarding while maintaining CRM records.

The role emphasizes building relationships, hitting activity and conversion targets, and delivering a professional customer experience in a fast-paced environment.

Qualifications

• Experience in telemarketing, telesales or customer service.
• Able to make outbound calls and build rapport.
• Strong communication and listening skills.
• Comfortable meeting activity and sales targets.
• Good organisation and attention to detail.
• Experience with CRM records and follow-up.

Responsibilities

• Make proactive outbound calls to prospects, dormant accounts and existing customers.
• Generate leads and engage customers to drive sales through the UK dealer portal.
• Qualify opportunities and support new buyer onboarding.
• Maintain accurate CRM records and track activity against targets.
• Contribute to sales and gross profit growth in a fast-paced environment.

Skills

Outbound calling

Communication skills

CRM systems

Organisational skills

Target-driven

Tools

CRM systems

Job description

About The Role

We are looking for a motivated and results-driven Telemarketer / Sales Representative to join our Lifecycle Services team. This role is focused on supporting commercial growth by generating sales opportunities, engaging customers, and driving sales through our UK dealer portal.

As a key member of the sales function, you will make outbound calls to prospects, dormant accounts and existing customers, helping to promote our extensive portfolio of pre‑owned consumer electronics, including mobile phones, tablets, laptops, MacBooks, consoles, wearables and accessories.

This is an excellent opportunity for someone who enjoys building relationships, working towards targets and contributing directly to business growth within a fast‑paced commercial environment.

Position Summary

The Telemarketing Sales Representative will support commercial growth through proactive outbound calling, lead generation and customer engagement. Working as part of the Lifecycle Services sales team, the role will focus on promoting available UK and US pre‑owned technology stock, driving sales through the UK dealer portal and identifying opportunities to expand the customer base.

The successful candidate will be responsible for engaging with prospects and existing customers, qualifying opportunities, supporting new buyer onboarding and maintaining accurate CRM records. They will work towards agreed activity, conversion and sales targets while delivering a professional customer experience and contributing to sales and gross profit growth.

What We Are Looking For

• Previous experience in telemarketing, telesales, sales support, customer service or a similar customer‑facing role.
• Confidence in making outbound calls and building rapport with customers.
• Strong communication, listening and questioning skills.
• Comfortable working towards activity, conversion and sales targets.
• Good organisational skills and attention to detail.
• Experience maintaining accurate CRM records and managing follow‑up activity.
• Basic commercial awareness and a willingness to learn.
• Proficiency in Microsoft Office and CRM systems.
• Ability to work independently and manage competing priorities.
• Experience within technology, IT lifecycle services or consumer electronics would be advantageous but is not essential.