Telecoms & Network Engineer - Hands-On, On-Call

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Telecoms & Network Support Engineer to maintain and support the Trust's telecommunications and network infrastructure, including IP-based telephony and legacy systems. The role involves hands-on technical work, cross-site travel, and potential on-call duties to ensure critical services remain reliable and secure.

You will report to the Head of Data and Voice Services and collaborate with Voice, Network, and Digital

Responsibilities

• Provide operational support for the Trust's telecommunications and network infrastructure, including IP-based telephony, network hardware, and associated systems.
• Take a proactive role in the configuration, maintenance, and optimisation of voice and network services.
• Investigate, diagnose, and resolve complex incidents and faults within agreed Service Level Agreements.
• Monitor system performance and capacity, proactively identifying risks and taking remedial action to prevent service disruption.
• Support and contribute to infrastructure projects, including system upgrades, migrations, and new implementations.
• Work collaboratively with Voice, Network, and wider Digital Services teams, as well as third-party suppliers.
• Produce and maintain detailed technical documentation, including system configurations, procedures, and support guides, ensuring knowledge transfer across the team.
• Ensure compliance with Trust policies, industry standards, and security requirements, including data protection and cyber security best practices.
• Support business continuity and disaster recovery arrangements for telecommunications and network services.
• Deliver excellent customer service, communicating effectively with stakeholders at all levels, including clinical and non-clinical staff.
• Provide out-of-hours support for planned work and critical incident response
• Take ownership of allocated tasks and workstreams, demonstrating initiative and accountability in delivering high-quality outcomes.

Job description

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Telecoms & Network Support Engineer to maintain and support the Trust's telecommunications and network infrastructure, including IP-based telephony and legacy systems. The role involves hands-on technical work, cross-site travel, and potential on-call duties to ensure critical services remain reliable and secure.

You will report to the Head of Data and Voice Services and collaborate with Voice, Network, and Digital