Senior Telecoms & Network Engineer – Band 6

Transformation Unit; East Midlands; Hybrid; GBP 40,000 - 48,000; Full time

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Telecoms & Network Support Engineer (Band 6) to join the Digital Services team in Derby. The role involves maintaining and supporting the Trust's telecommunications and network infrastructure, including IP-based telephony, legacy systems and network hardware.

Cross-site travel and potential out-of-hours work are expected. You will work with Voice, Network and Digital Services teams to ensure services are reliable, secure

Qualifications

• Educated to degree level in IT/telecoms or networking, or equivalent telecoms experience.
• Relevant telecoms/IT qualifications such as CTNS, CTA, CCNA encouraged.
• ITIL Foundation and Prince II Foundation are desirable

Responsibilities

• Provide operational support for telecoms and network infrastructure incl. IP telephony and network hardware.
• Configure, maintain and optimise voice and network services.
• Investigate and resolve complex incidents within SLAs.
• Monitor system performance and capacity; identify risks and take remedial action.
• Support infrastructure projects including upgrades and migrations.
• Collaborate with Voice, Network and Digital Services teams; coordinate with third-party suppliers.
• Produce and maintain technical documentation; ensure knowledge transfer across the team.
• Ensure compliance with Trust policies, security requirements and data protection.
• Support business continuity and disaster recovery arrangements for telecoms and network services.
• Deliver excellent customer service to stakeholders at all levels, including clinical staff.
• Provide out-of-hours support for planned work and critical incidents.
• Take ownership of tasks and deliver high-quality outcomes.

Skills

Legacy telecoms

VOIP

TCP/IP

Cisco networking

Troubleshooting

Communication

Cyber security awareness

Education

Degree in IT/telecoms or networking

CTNS/CTA/CCNA

ITIL Foundation

Prince II Foundation

Tools

Cisco devices

Networking hardware

VOIP networks

Job description

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Telecoms & Network Support Engineer (Band 6) to join the Digital Services team in Derby. The role involves maintaining and supporting the Trust's telecommunications and network infrastructure, including IP-based telephony, legacy systems and network hardware.

Cross-site travel and potential out-of-hours work are expected. You will work with Voice, Network and Digital Services teams to ensure services are reliable, secure