Onsite Telecom Helpdesk Administrator — Customer Support

CBRE Group, Inc.; Melton Mowbray; On-site; GBP 21,000 - 31,000; Full time

Benefits offered by this job

Company workplace pension

Staff discount benefits package

Uniform, Laptop and Phone provided.

Job summary

CBRE Global Workplace Solutions is recruiting for a Telephone Helpdesk Admin based at our client site in Waltham. You will support the UK Telephone Helpdesk, coordinate Staff Sales orders across UK sites and perform system administration tasks.

You will deliver first-class customer service, handle telecoms end-user support and produce reports, while adhering to SLAs and KPIs, with duties including stock checks and orders coordination.

Qualifications

• Experience dealing directly with clients, suppliers and visitors.
• Strong telecoms knowledge and customer service mindset.
• Excellent communication, both written and verbal.

Responsibilities

• Provide first-line support for telecoms end users.
• Generate standard and nonstandard reports.
• Coordinate ordering and stock checks for Staff Sales UK.
• Undertake system administration and data backups as required.
• Manage Telephone Helpdesk enquiries and ensure SLAs/KPIs are met.

Skills

Customer service

Communication

Problem solving

Administration

Attention to detail

Typing skills

PC proficiency

Tools

Microsoft Office

Job description

CBRE Global Workplace Solutions is recruiting for a Telephone Helpdesk Admin based at our client site in Waltham. You will support the UK Telephone Helpdesk, coordinate Staff Sales orders across UK sites and perform system administration tasks.

You will deliver first-class customer service, handle telecoms end-user support and produce reports, while adhering to SLAs and KPIs, with duties including stock checks and orders coordination.