Telecare & Community Alarms Specialist

Sandwell Local Area Partnership; Tipton; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Shift allowance

Enhanced unsociable hours pay

Job summary

Sandwell Council’s Community Alarms Division seeks a dedicated Community Alarms Officer to join the Tipton team on a full-time, permanent basis. Based from the Tipton office, you will assess needs, install telecare equipment, and respond to emergency calls with professionalism and care.

You will operate 24-hour control centre equipment, plan diary activity, and collaborate with partners to deliver timely support while ensuring safety and service standards.

Qualifications

• Experience with community alarm services and telecare equipment installation.
• Must hold a full driving licence and be able to drive council fleet vehicles.

Responsibilities

• Undertake assessments and install/ demonstrate telecare equipment.
• Answer calls and operate control centre equipment on a 24-hour basis.
• Plan diary activity and coordinate with trades operatives and contractors.
• Provide out-of-hours support for repairs and council services.
• Conduct safety checks on council vehicles and provide emergency assist as needed.

Skills

Driving licence

Telecare knowledge

Assessment skills

Tools

Alarm equipment installation

Job description

Sandwell Council’s Community Alarms Division seeks a dedicated Community Alarms Officer to join the Tipton team on a full-time, permanent basis. Based from the Tipton office, you will assess needs, install telecare equipment, and respond to emergency calls with professionalism and care.

You will operate 24-hour control centre equipment, plan diary activity, and collaborate with partners to deliver timely support while ensuring safety and service standards.