Telecare & Community Alarms Officer

Sandwell Metropolitan Borough Council; Oldbury; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Shift allowance 17%

Enhanced payments for unsociable hours

Job summary

Sandwell Council’s Community Alarms Service is seeking a dedicated Community Alarms Officer to join a full-time, permanent team based from the Tipton office. You will assess needs, install telecare equipment, and respond to emergency calls with professionalism, care and confidence.

You will operate control centre equipment on a 24-hour basis and manage a variety of calls, including medical, housing and telecare issues, while maintaining service standards.

Qualifications

• Full driving licence and ability to drive council fleet vehicles.
• Experience with community alarm or telecare services is desirable.
• Good communication and customer-service skills.

Responsibilities

• Undertake assessments and install telecare equipment.
• Respond to emergency calls 24/7 as part of the control centre.
• Plan diary activity to ensure tasks are completed.
• Provide out-of-hours support for repairs and other services.
• Carry out safety checks on council vehicles and assist with emergencies.

Skills

Customer service

Driving licence

Telecare knowledge

Emergency response

Tools

Telecare equipment

Job description

Sandwell Council’s Community Alarms Service is seeking a dedicated Community Alarms Officer to join a full-time, permanent team based from the Tipton office. You will assess needs, install telecare equipment, and respond to emergency calls with professionalism, care and confidence.

You will operate control centre equipment on a 24-hour basis and manage a variety of calls, including medical, housing and telecare issues, while maintaining service standards.