Telecare & Community Alarms Officer – 24/7 Response

Wollborg Michelson Personnel Service Inc; Oldbury; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Shift allowance

Enhanced pay for unsociable hours

Job summary

Sandwell Metropolitan Borough Council's Community Alarms Service is seeking a dedicated Community Alarms Officer to join the Tipton team on a full‑time, permanent basis. You will assess needs, install telecare equipment and respond to emergency calls to help residents live safely at home.

The role requires driving a council fleet (manual and automatic) and working a 35‑hour week on a 6‑week rota, with enhanced pay for unsociable hours, weekends and bank holidays.

Qualifications

• Full driving licence and ability to drive council fleet vehicles.
• Good working knowledge of community alarm services and telecare equipment installation.
• Ability to assess customer needs and respond to emergencies with professionalism.

Responsibilities

• Undertake assessments and install telecare equipment to ensure safe living at home.
• Operate control centre equipment on a 24-hour basis and respond to calls.
• Plan diary activity to complete assessments and scheduled work efficiently.
• Provide an out-of-hours service for repairs and liaise with contractors.
• Carry out safety checks on council vehicles and provide emergency support when needed.

Skills

Driving licence

Telecare knowledge

Assessment & installation

Customer service

Job description

Sandwell Metropolitan Borough Council's Community Alarms Service is seeking a dedicated Community Alarms Officer to join the Tipton team on a full‑time, permanent basis. You will assess needs, install telecare equipment and respond to emergency calls to help residents live safely at home.

The role requires driving a council fleet (manual and automatic) and working a 35‑hour week on a 6‑week rota, with enhanced pay for unsociable hours, weekends and bank holidays.