Telecare Technician

Adecco (Portugal); Wolverhampton; In loco; GBP 18.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full training provided

Council vehicle during working hours

No weekend work

Descrizione del lavoro

Adecco is recruiting a Telecare & Telehealth Assessor to support vulnerable adults across Wolverhampton by installing and maintaining specialist personal alarm equipment in their homes. Using a Council vehicle, you will travel throughout Wolverhampton visiting customers to assess needs, install equipment, provide demonstrations, and ensure systems work effectively.

The role requires a full UK driving licence, technical aptitude, and excellent customer service.

Competenze

• Needs technical aptitude for field-based work.
• Excellent customer service and communication skills.
• Ability to work independently in customers' homes.
• Comfortable using iPads, laptops and digital systems.

Mansioni

• Visit customers in their homes across Wolverhampton to assess needs and install equipment.
• Install, maintain, service, and troubleshoot telecare and telehealth equipment.
• Demonstrate equipment usage to customers, families and carers.
• Respond to equipment faults and carry out repairs or replacements as needed.
• Conduct regular reviews to ensure equipment meets customers' needs.
• Maintain accurate records using iPads, laptops and service management systems.
• Work closely with customers, carers, health professionals and partner agencies.
• Support recycling, collection, cleaning and refurbishment of returned equipment.
• Promote assistive technology and independent living solutions.
• Ensure all work complies with health and safety, data protection and service standards.

Conoscenze

Technical aptitude

Customer service

Communication

Independent worker

Strumenti

iPad

Laptop

Service management systems

Descrizione del lavoro

Telecare & Telehealth Assessor

Location: Across Wolverhampton

Pay: £15.56 per hour

Hours: Monday to Friday, between 8:00am and 5:00pm (typically 8:00am to 4:00pm or 9:00am to 5:00pm)

Contract: Temporary

Driving Licence: Full clean UK driving Licence Essential

Are you technically minded with experience in a field-based, installation, maintenance, or technician role? Do you enjoy helping people and want a career where your work makes a genuine difference every day?

We are recruiting for a Telecare & Telehealth Assessor to support vulnerable adults across Wolverhampton by installing and maintaining specialist personal alarm equipment in their homes. This technology helps people remain safe, independent, and confident in their own homes while providing reassurance to families and carers.

Using a Council vehicle, you will travel throughout Wolverhampton, visiting customers in their homes to assess their needs, install equipment, provide demonstrations, and ensure systems are working effectively.

About the Role

This is a rewarding, community-focused position where no two days are the same. You'll be responsible for fitting and maintaining telecare equipment designed to support people living independently. Examples of the equipment include personal alarm systems, where a customer wears a pendant that can be activated in an emergency, such as after a fall, triggering an alert and enabling help to be arranged quickly. Full training will be provided, so previous telecare experience isn't essential. However, you will need a strong technical aptitude, excellent customer service skills, and the confidence to work independently in customers' homes.

Key Responsibilities

• Visit customers in their homes across Wolverhampton to carry out assessments and equipment installations.
• Install, maintain, service, and troubleshoot telecare and telehealth equipment.
• Demonstrate equipment usage to customers, families, and carers.
• Respond to equipment faults and carry out repairs or replacements where required.
• Conduct regular reviews to ensure equipment continues to meet customers' needs.
• Maintain accurate records using iPads, laptops, and service management systems.
• Work closely with customers, carers, health professionals, and partner agencies.
• Support the recycling, collection, cleaning, and refurbishment of returned equipment.
• Promote the benefits of assistive technology and independent living solutions.
• Ensure all work is completed in line with health and safety, data protection, and service standards.

About You

• Holds a full UK driving licence.
• Is comfortable driving a Council vehicle across Wolverhampton.
• Has experience in a technical or field-based role such as Field Technician, Installation Engineer, Service Technician, Telecoms Engineer, IT Support Technician, Maintenance Technician, or similar.
• Has a practical and solutions-focused approach.
• Is confident using technology including iPads, laptops, and digital systems.
• Possesses excellent communication and customer service skills.
• Can work independently and manage their own workload.
• Enjoys helping people and making a positive impact within the community.

What's on Offer?

• £15.56 per hour.
• Full training provided.
• Monday to Friday working pattern with no weekend working.
• Use of a Council vehicle during working hours.
• Opportunity to make a genuine difference to vulnerable adults across Wolverhampton.
• Varied and rewarding field-based work with a strong focus on customer outcomes.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention