Care and Response Officer

Milton Keynes; Milton Keynes; On-site; GBP 22,000 - 32,000; Full time

Job summary

Milton Keynes City Council is recruiting a Care and Response Officer for the Community Alarm service. The role focuses on responding to emergency calls, performing welfare checks, and visiting residents to support independent living.

You will also install and maintain Telecare equipment and keep detailed records while collaborating with families and partner organisations. The site-based role operates a rotating shift pattern, covering days and nights, with four day shifts and four night shifts

Responsibilities

• Respond to emergency calls and provide welfare checks.
• Visit people in their homes to assess support needs.
• Operate the Community Alarm service, ensuring calls are assessed quickly and actions taken.
• Install, maintain and collect Telecare and Telehealth equipment.
• Keep accurate records and liaise with families, colleagues and partner organisations.

Job description

We’re recruiting a Care and Response Officer to join our Community Alarm service within Adult Services. This is a rewarding frontline role supporting vulnerable people across Milton Keynes to stay safe and live as independently as possible. You’ll respond to emergency calls, provide welfare checks and visit people in their homes when they need support. You’ll also help operate our Community Alarm service, making sure calls are assessed quickly and the right action is taken. The role includes installing, maintaining and collecting Telecare and Telehealth equipment, as well as keeping accurate records and working with families, colleagues and partner organisations.

Milton Keynes City Council provides essential services around the clock, and we want to make it as easy as possible for residents to get the help they need. You’ll need to work flexibly as part of a service that supports people with a range of needs, including dementia, complex health needs and disabilities. You’ll work a rotating shift pattern covering days and nights. This consists of four day shifts, four rest days, four night shifts and four rest days, before the pattern repeats. Shifts run from 7am to 7pm or 7pm to 7am, with a one-hour lunch break.

Site-Based role. This is a Site-Based role, and you’ll be expected to work from the designated workplace.

Interviews for this role will be held on 30th November 2026. Please note, interviews are held in person.

At Milton Keynes City Council, we aim to make a difference every day. We’re dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive. We take pride in our supportive work culture and try to go that extra mile when it comes to investing in our colleagues.

Find out more about working with us here: www.mkcounciljobs.org.uk