Tele-coach / Psychological Wellbeing Practitioner

Cambridgeshire and Peterborough NHS Foundation Trust; Huntingdon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare organization in the United Kingdom is seeking a Psychological Wellbeing Tele-coach to provide support for individuals in mental health crises. This role involves conducting clinical risk assessments, delivering telephone-based psychological interventions, and collaborating with a multidisciplinary team. Candidates should have relevant qualifications and skills in crisis intervention. This full-time position offers opportunities for development in a supportive environment.

Responsibilities

• Provide telephone support to clients in mental health crisis.
• Undertake clinical risk assessments in line with policies.
• Deliver brief psychological interventions without supervision.
• Supervise and support Apprentice and Trainee staff.
• Maintain documentation and records of care provided.

Skills

Crisis intervention

Emotional regulation

Clinical risk assessment

Communication

Team collaboration

Education

Related health or psychology qualification

Job description

Overview

A Vacancy at Cambridgeshire and Peterborough NHS Foundation Trust. I’m Stephen, a Tele‑coach in the First Response Service. Our team is based in Huntingdon, offering support across the county to people of all ages. I joined a couple of years ago and have seen tremendous development and growth in our mental health practice. The role is to support people in their most difficult moments and help them find ways to manage and move forward. Our strong team focus, knowledge sharing, and internal development opportunities are sustained by colleagues who specialise in differing age groups and disorders. As the front door into NHS mental health services, there is a unique variety and impact, and I have loved being part of a pioneering, award‑winning team.

Shift Schedule

We provide a 24/7 service by working in shifts: 08:00‑20:00, 11:00‑23:00, 20:00‑08:00. Each shift is overseen by a Clinical Lead, and you will need to work without direct supervision.

Role Overview

As a Psychological Wellbeing Tele‑coach, you provide support to people of all ages who are identified as being in a mental health crisis. You perform brief clinical risk assessments, formulation, and brief psychological interventions. You become an expert in validation, de‑escalating crisis, and coaching distress tolerance and emotional regulation strategies. A key aspect is undertaking clinical risk assessments in line with the latest empirical evidence and local policies and procedures, seeking support from senior colleagues when necessary.

Additional Responsibilities

While the role is predominantly phone work, there is an opportunity to support first responders in community face‑to‑face assessments and work as a valued member of a multidisciplinary team, collaborating with other community agencies, emergency services, and mental health services.

Service Information

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to high‑quality, compassionate care, improving health & wellbeing and empowering people to lead a fulfilling life. Our clinical teams deliver many NHS services—Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, and Research & Development—across inpatient, primary care, and community settings.

Recruitment & Equality

We seek high‑calibre candidates sharing our vision & values. As an equal‑opportunity employer, we encourage applications from all sectors of the community, particularly from under‑represented groups including disabled people, ethnic minorities, and LGBTQ+ communities.

Closing Information

Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications. Regrettably, we cannot offer sponsorship for all our job roles; if you apply for a role that does not have sponsorship available, your application will be rejected.

Job Description and Person Specification

For full details of responsibilities, please refer to the attached job description and person specification. Summary of responsibilities and expectations:

• The post involves working with clients of the Mental Health Crisis Service over the phone.
• The working environment includes exposure to high levels of distress in others, requiring concentration and sitting for substantial periods.
• Work without direct supervision to deliver brief psychological interventions via telephone.
• Undertake clinical risk assessments based on latest empirical evidence and compliant with local policies and procedures.
• Supervise and support Apprentice and Trainee staff.
• Ensure that individual episodes of care are delivered in a timely, effective and integrated manner.
• Promote a recovery model that empowers patients, carers and relatives to be at the forefront of decision‑making and ownership of their packages of care and treatment.
• Act as the patient’s and relative’s advocate.
• Enable patients and carers to manage disability, loss and change.
• Champion patients’ rights, including: dignity, equality, diversity, choice and respect.
• Maintain good documentation, entering records into the appropriate systems of record sharing.
• Provide advice and guidance on mental health problems.

This advert closes on Monday 8 Dec 2025.