TechOps Team Lead: Scale, Secure & Deliver Global IT

kraken; Greater London; On-site; GBP 85,000 - 120,000; Full time

Job summary

Kraken is seeking an experienced TechOps Team Lead to run end-to-end TechOps services, scale the function, and collaborate with UK and APAC leaders. You will mentor a team, balance workload, own incidents, and drive reliability, security, and user experience across a cloud-first environment.

You will also partner with architecture and security to ensure governance and high service standards while helping people thrive in a fast-paced, evolving workplace.

Qualifications

• A proven track record of leading IT or TechOps teams, ideally through periods of growth.
• At least 3 years of people management experience.
• Experience managing performance, and professional development.
• Strong service management and operational experience.
• Comfort operating in highly ambiguous environments and managing competing priorities.
• A very strong technical background underpinning your leadership approach.
• Hands-on experience providing 1st, 2nd, and 3rd line support.
• Ability to communicate clearly with both technical and non-technical stakeholders.
• Strong incident management and problem-solving skills.
• A people-first mindset and a conscientious approach to decision-making.

Responsibilities

• Define what good looks like for a small, lean TechOps team.
• Own the day-to-day delivery of TechOps services.
• Support global operations with opportunities to travel to our global sites.
• Liaise with TechOps leadership and architects to prioritise and deliver project work.
• Balance reactive support and projects with proactive, planned improvements and projects.
• Mentor and line manage TechOps team members, supporting their development and career growth.
• Provide hands-on 1st, 2nd and 3rd line technical support across the business.
• Collaborate closely with our Security team to balance security, productivity, and user experience.
• Manage incidents, communications, and follow-ups.
• Coordinate and deliver complex technical projects involving multiple stakeholders and teams across time zones.

Skills

People leadership

Growth scaling

Service management

Incident management

Stakeholder comms

1st-3rd line support

Tools

Okta

Microsoft Entra

Job description

Kraken is seeking an experienced TechOps Team Lead to run end-to-end TechOps services, scale the function, and collaborate with UK and APAC leaders. You will mentor a team, balance workload, own incidents, and drive reliability, security, and user experience across a cloud-first environment.

You will also partner with architecture and security to ensure governance and high service standards while helping people thrive in a fast-paced, evolving workplace.