TechOps Architect: Scale, Identity & Automation Lead

Octopus Energy; United Kingdom; On-site; GBP 90,000 - 120,000; Full time

Job summary

Octopus Energy is building a lean TechOps organization and seeks a capable TechOps Architect to shape strategy and high‑level architectural decisions across the business. You’ll influence 1st to 3rd line support while staying close to users’ needs and reducing complexity.

You’ll bridge technical depth with pragmatic execution, mentoring the team and partnering with Security and procurement to deliver scalable, secure solutions for employees worldwide.

Qualifications

• Experience leading on technical projects across various technologies and platforms.
• Experience with scripting, using APIs and automating mundane, error-prone repetitive tasks.
• Comfortable with a huge amount of ambiguity and spinning many plates at once.
• Experience working with multiple teams and managing multiple stakeholders.
• Experience supporting, managing and deploying applications to macOS, Windows, iOS and Android devices.
• Understanding at the API level of Mobile Device Management systems and principles.
• Experience with modern Identity & Access Management systems, including Okta, Microsoft Entra, JumpCloud, PingIdentity.
• Experience administering and troubleshooting Single Sign‑On (SSO) technologies such as OAuth, OIDC and SAML and Identity provisioning technologies such as SCIM.
• Understanding at a protocol level of SSO and identity provisioning technologies such as OAuth, OIDC, SAML and SCIM.
• Ability to explain technical concepts to non‑technical, senior stakeholders.
• Experience mentoring less experienced team members.
• A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing.
• Strong opinions on best practice and you challenge traditional norms, advocating for more modern, novel approaches

Responsibilities

• Define what good looks like for a small and lean TechOps team.
• Tackle some of the toughest technical issues as we scale to tens of thousands of people.
• Make wide‑scale strategic technical decisions across the whole Octopus Energy Group, globally.
• Design, build and continually improve processes, automations and systems that will improve user experience, remove inefficiencies, allow us to scale quickly and keep our team small.
• Mentor the wider TechOps team, providing support and guidance for any technical project they may be working on. (This role will not involve directly managing people)
• Support the rest of the team in providing delightful day‑to‑day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems
• Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience
• Managing supplier relationships and the procurement process for SaaS and hardware
• Lead and manage complex technical projects with multiple stakeholders from around the business

Skills

Scripting & automation

Identity & Access Management

APIs

Multi‑platform device management

Stakeholder management

Tools

Git & GitHub

Munki

AutoPkg

Chocolatey

PowerShell

MDM (Mobile Device Management)

Job description

Octopus Energy is building a lean TechOps organization and seeks a capable TechOps Architect to shape strategy and high‑level architectural decisions across the business. You’ll influence 1st to 3rd line support while staying close to users’ needs and reducing complexity.

You’ll bridge technical depth with pragmatic execution, mentoring the team and partnering with Security and procurement to deliver scalable, secure solutions for employees worldwide.