TechOps Generalist - Cloud, Identity & Automation

kraken; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Great Place to Work (UK)

Job summary

Kraken seeks a TechOps Generalist to scale our cloud-first operations across identity, devices, SaaS and office infrastructure. You’ll own day-to-day support and work with security, engineering and other teams to balance security, productivity, and user experience.

The role emphasizes empathy, hands-on problem solving, proactive improvements, and global office coverage. You’ll thrive in ambiguity and help Kraken deliver a seamless, human tech experience.

Qualifications

• Strong hands-on experience in an IT/TechOps or systems-focused role.
• Deep knowledge of Windows and macOS, with confident troubleshooting skills.
• Hands-on experience providing 1st, 2nd, and 3rd line support.
• Comfort operating in highly ambiguous environments and managing competing priorities.
• A strong technical foundation across identity, MDM, SaaS, and networking.
• Ability to communicate clearly with both technical and non-technical stakeholders.
• A people-first mindset and a conscientious approach to decision-making.

Responsibilities

• Provide hands-on 1st, 2nd, and 3rd line support across the business.
• Own and deliver TechOps work across identity, devices, SaaS, networking, and office infrastructure.
• Work closely with the TechOps Lead to balance reactive support with proactive, planned improvements.
• Contribute to technical projects that improve security, reliability, and scalability.
• Design, improve, and automate systems and processes to reduce manual effort and operational risk.
• Collaborate closely with Security, Engineering, and other teams to balance security, productivity, and user experience.
• Support our offices across the globe.
• Identify recurring problems and help build long-term solutions rather than short-term workarounds.

Skills

Windows

macOS

1st/2nd/3rd line support

Identity

MDM

SaaS

Networking

Ambiguity handling

Tools

Okta

Google Workspace

Microsoft Entra

Cisco Meraki

Job description

Kraken seeks a TechOps Generalist to scale our cloud-first operations across identity, devices, SaaS and office infrastructure. You’ll own day-to-day support and work with security, engineering and other teams to balance security, productivity, and user experience.

The role emphasizes empathy, hands-on problem solving, proactive improvements, and global office coverage. You’ll thrive in ambiguity and help Kraken deliver a seamless, human tech experience.