IT Operations Lead - Global Team, SLAs & Security

SPT Labtech; Cambridge; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private medical insurance

Generous pension plan

Annual discretionary bonus

Job summary

SPT Labtech seeks an experienced IT Operations Manager to own and run day-to-day IT. You will lead a small team across the UK and US, manage helpdesk operations, asset and user lifecycle, and M365 admin. The role reports to the IT Director and shapes processes, standards and delivery across sites.

You will bring networking and infrastructure expertise, hands-on leadership and the discipline to run a structured service. This is a dynamic, impact-driven role with room to grow.

Qualifications

• Demonstrated experience leading and developing a small IT team across multiple sites.
• Experience owning a helpdesk or service desk function with defined SLAs and workflows.
• Independent working knowledge of networking fundamentals and Windows Server environments.
• Experience administering M365 or Google Workspace and admin tooling.

Responsibilities

• Lead and develop a three-person IT team across UK/US with regular 1:1s and performance reviews.
• Set team standards, SLAs, escalation protocols, and be the first escalation point for operations.
• Report operational performance to IT Director; monitor queues, SLAs, and capacity.
• Own helpdesk queue management, ticket triage, routing, and resolution within timeframes.
• Oversee asset management, user lifecycle, and day-to-day M365 administration.
• Procure hardware, maintain IT documentation, and support network operations.
• Provide hands-on networking support and server/infrastructure maintenance alongside security engineers.

Skills

People management

IT operations

Networking fundamentals

Stakeholder communication

Hands-on troubleshooting

Cross-site coordination

Tools

Windows Server

M365 Administration

Job description

SPT Labtech seeks an experienced IT Operations Manager to own and run day-to-day IT. You will lead a small team across the UK and US, manage helpdesk operations, asset and user lifecycle, and M365 admin. The role reports to the IT Director and shapes processes, standards and delivery across sites.

You will bring networking and infrastructure expertise, hands-on leadership and the discipline to run a structured service. This is a dynamic, impact-driven role with room to grow.