TechOps Lead: Scale, Secure, and Deliver Global IT

Remote Worker LTD.; Greater London; On-site; GBP 120,000 - 170,000; Full time

Job summary

Kraken is recruiting a TechOps Team Lead in the UK to drive end-to-end TechOps services with a strong emphasis on people leadership and operational excellence.

You will balance reactive support with proactive improvements, mentor a growing team, and collaborate with global operations to deliver complex projects, ensuring reliability and security across time zones. This is a high-impact leadership role offering travel to global sites.

Qualifications

• A proven track record of leading IT or TechOps teams.
• At least 3 years of people management experience.
• Significant experience managing performance and professional development.
• Strong service management and operational experience.
• Comfort operating in highly ambiguous environments and prioritizing.
• Hands-on experience providing 1st, 2nd and 3rd line support.
• Ability to communicate clearly with both technical and non-technical stakeholders.
• Strong incident management and problem-solving skills.
• People-first mindset and conscientious decision-making.
• Willingness to travel and maintain presence in regional offices if required.

Responsibilities

• Define what good looks like for a small, lean, high-performing TechOps team.
• Own the day-to-day delivery of TechOps services.
• Support global operations with opportunities to travel to our global sites.
• Liaise with TechOps leadership and architects to prioritise and deliver project work.
• Balance reactive support and projects with proactive, planned improvements and projects.
• Mentor and line manage TechOps team members, supporting their development and career growth.
• Provide hands-on 1st, 2nd and 3rd line technical support across the business.
• Collaborate with the Security team to balance security, productivity, and user experience.
• Manage incidents, communications, and follow-ups.
• Coordinate and deliver complex technical projects involving multiple stakeholders and teams across time zones.

Skills

People leadership

Team scaling

Service management

Ambiguity handling

Hands-on support

Stakeholder communication

Incident management

Security/compliance awareness

Mentoring

Time zone coordination

Tools

Okta

Microsoft Entra

Job description

Kraken is recruiting a TechOps Team Lead in the UK to drive end-to-end TechOps services with a strong emphasis on people leadership and operational excellence.

You will balance reactive support with proactive improvements, mentor a growing team, and collaborate with global operations to deliver complex projects, ensuring reliability and security across time zones. This is a high-impact leadership role offering travel to global sites.