TechOps Lead

Academic Key; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Travel to global sites

Job summary

Kraken is seeking a TechOps Team Lead to own the end-to-end TechOps function in a fast-paced environment. You will balance day-to-day operations with proactive project work, mentoring a growing team and driving reliability across identity, MDM, networking, and SaaS platforms.

You’ll partner with Security and global stakeholders to safeguard systems while enabling productivity. Travel to global sites may be required as Kraken scales its operations.

Qualifications

• Significant people leadership experience.
• Experience scaling teams and services over time.
• Strong service management, capacity planning and operational maturity.
• Managing support pipelines, projects, and assignments.
• Working with internal and external stakeholders and vendors.

Responsibilities

• Define what good looks like for a small, lean TechOps team.
• Own the day-to-day delivery of TechOps services and incident management.
• Lead end-to-end projects across multiple time zones.
• Mentor and line-manage TechOps team members and foster growth.
• Collaborate with Security to balance security, productivity and user experience.
• Coordinate complex projects across stakeholders and teams.

Skills

Leadership

Scaling teams

Service management

Incident management

Security & compliance

Vendor management

Project leadership

Identity management

MDM

SaaS expertise

Cloud services

Tools

Identity provider (IdP)

MDM

Office infrastructure

SaaS

Google Workspace

Microsoft 365

Networking

macOS

Windows

Job description

# TechOps Lead**Kraken** · London, UKAbroad London, UK◷ Full Time✓ Link validatedHelp us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide. It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone. What is TechOps? TechOps at Kraken is a modern, lean evolution of traditional enterprise IT. We span everything from hands-on frontline support through to high-impact technical projects and long-term strategic improvements. We are building a small, highly effective TechOps team and are looking for an ambitious, experienced TechOps Generalist to help us scale Kraken safely, securely, and with a strong focus on people. This is a broad role with a huge amount of variety. You’ll work across identity, devices, SaaS, networking, automation, and office infrastructure - often at the same time. Ambiguity is a constant, and we’re looking for someone who enjoys making sense of it and turning it into action. We operate almost entirely in the cloud, so you’ll be exposed to a wide range of modern tools and technologies across the business. Where you'll fit in As a TechOps Team Lead, you will be responsible for the end-to-end running of the Kraken TechOps function. This is a leadership role that requires someone comfortable operating with a high degree of autonomy, while remaining closely aligned with global TechOps leadership. We strongly believe that no matter what role you have within TechOps, it’s still important to keep your ear to the ground and see first-hand the problems our people are facing, and the impact that decisions you make have on everyone at Kraken. This means you’ll spend a significant portion of your time helping out with day-to-day support alongside your leadership responsibilities. As a Team Lead within TechOps, you will be responsible for balancing the team’s everyday workload, managing capacity, and prioritising proactive, planned project work alongside reactive support and unplanned work. The TechOps team operates in an environment with a large amount of ambiguity, and we are looking for someone who can make sense of this, identify the most impactful work, and keep the team focused, motivated and moving at pace. This is a strategically significant role which will require close collaboration with our UK and APAC leaders. You will bring strong leadership skills, service management, and operational experience, with the ability to lead, scale, and mature this function in line with Kraken’s growth trajectory. You will have experience in: Significant people leadership experience Scaling teams and services over time Service management, capacity planning, and operational maturity Managing support pipelines, projects, and assignments Building regional processes while balancing global standards Working with internal and external stakeholders and vendors Driving reliability, consistency, and continuous improvement You will bring strong technical depth across areas such as identity, MDM, networking, office infrastructure, and SaaS, with the confidence to challenge partners and vendors when needed. You will be comfortable owning incident management, security and compliance considerations, and contract and service quality oversight. This is a huge opportunity for the right candidate to step in and lead an amazing team that is critical to keeping Kraken moving at pace. What you’ll own Define what good looks like for a small, lean, high-performing TechOps team. Own the day-to-day delivery of TechOps services. Support global operations with opportunities to travel to our global sites. Liaise with TechOps leadership and architects to prioritise and deliver project work. Balance reactive support and projects with proactive, planned improvements and projects. Mentor and line manage TechOps team members, supporting their development and career growth. Provide hands-on 1st, 2nd and 3rd line technical support across the business. Collaborate closely with our Security team to balance security, productivity, and user experience. Manage incidents, communications, and follow-ups. . Coordinate and deliver complex technical projects involving multiple stakeholders and teams across time zones. Examples of TechOps projects include: Rollout of, and migration to, a new identity provider macOS and Windows MDM migrations Rollout of device trust and posture compliance solutions Replacing insecure factors such as SMS with phishing-resistant authentication Office fit-outs including networking, AV, and access control SaaS migrations for acquisitions (e.g. Microsoft 365 to Google Workspace) What you bring to the party M