TechOps Generalist: Global IT, Identity & Cloud Ops

Remote Worker LTD.; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Kraken is seeking an experienced TechOps Generalist to scale our global TechOps operations. You will own hands-on support across identity, devices, SaaS, networking, and office infrastructure, while partnering with the TechOps Lead to drive proactive improvements.

You will work across time zones with a people-first mindset, focusing on security, reliability, and user experience, while supporting Kraken employees worldwide with empathetic, human-centered IT— prioritising practical, end-to-end

Qualifications

• Must have strong hands-on experience in an IT/TechOps or systems-focused role.
• Deep knowledge of Windows and macOS with confident troubleshooting skills.
• Hands-on experience providing 1st, 2nd, and 3rd line support.
• Comfort operating in highly ambiguous environments and managing competing priorities.
• Strong technical foundation across identity, MDM, SaaS, and networking.
• Ability to communicate clearly with both technical and non-technical stakeholders.
• People-first mindset and conscientious decision-making.

Responsibilities

• Provide hands-on 1st, 2nd, and 3rd line support across the business.
• Own and deliver TechOps work across identity, devices, SaaS, networking, and office infrastructure.
• Work closely with the TechOps Lead to balance reactive support with proactive, planned improvements.
• Contribute to technical projects that improve security, reliability, and scalability.
• Design, improve, and automate systems and processes to reduce manual effort and operational risk.
• Collaborate with Security, Engineering, and other teams to balance security, productivity, and user experience.
• Support offices across the globe.
• Identify recurring problems and help build long-term solutions.

Job description

Kraken is seeking an experienced TechOps Generalist to scale our global TechOps operations. You will own hands-on support across identity, devices, SaaS, networking, and office infrastructure, while partnering with the TechOps Lead to drive proactive improvements.

You will work across time zones with a people-first mindset, focusing on security, reliability, and user experience, while supporting Kraken employees worldwide with empathetic, human-centered IT— prioritising practical, end-to-end