TechOps Engineer: Studio Production IT & Systems

Amazon; Greater London; On-site; GBP 40,000 - 65,000; Full time

Job summary

Amazon UK Services Ltd. seeks a TechOps Engineer within Amazon MGM Studios Technology to drive service delivery and support across network, hardware and software for global productions.

You will provide first and second tier technical support and collaborate with software developers, executives and cross-functional teams to keep production running smoothly. You will work in a fast-paced environment supporting production personnel and studio business teams, performing systems administration,

Qualifications

• Experience troubleshooting and debugging technical systems.
• Experience working with customers and delivering exceptional service.
• Experience providing first or second tier technical support in an enterprise environment.

Responsibilities

• Support network, technology, software and devices across Amazon MGM Studios global productions.
• Drive execution and improvement of key service delivery processes.
• Provide first and second tier technical support and interact with software developers, executives, vendors and other support teams.

Skills

Troubleshooting technical systems

Customer service experience

Enterprise level IT support

Cross-functional collaboration

Job description

Amazon UK Services Ltd. seeks a TechOps Engineer within Amazon MGM Studios Technology to drive service delivery and support across network, hardware and software for global productions.

You will provide first and second tier technical support and collaborate with software developers, executives and cross-functional teams to keep production running smoothly. You will work in a fast-paced environment supporting production personnel and studio business teams, performing systems administration,