IT Support Engineer — Global Operations Tech

Amazon; Dartford; On-site; GBP 35,000 - 45,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an IT Support Engineer to maintain and improve IT infrastructure across operational sites. You will troubleshoot end-user devices, support networks, and lead IT projects to enable faster, more reliable warehouse operations.

You will train technicians and travel to other sites as needed, often working on-site with colleagues to implement changes and support launches in new buildings.

Qualifications

• Bachelor's degree required.
• Experience troubleshooting in high-availability environments.
• Experience with PC repair and deployment.
• Experience delivering IT services across client/server networks.
• Networking tech knowledge (TCP/IP, DNS, DHCP).
• Proficient with Windows, Mac and Linux in corporate settings.
• Experience with Windows Server technologies.
• Fluent English (C1+) required.
• Full UK Driving Licence.

Responsibilities

• Support end-user equipment and the building IT infrastructure.
• Assist with network projects, such as IT setup of new buildings.
• Suggest processes improving IT use in operations sites.
• Train and mentor IT technicians.

Skills

Troubleshooting HA

PC repair

Deployment

IT service delivery

Networking tech

TCP/IP/DNS/DHCP

Windows/Linux support

Windows Server

English fluency

UK Driving Licence

Education

Bachelor's degree

Job description

Amazon UK Services Ltd. is seeking an IT Support Engineer to maintain and improve IT infrastructure across operational sites. You will troubleshoot end-user devices, support networks, and lead IT projects to enable faster, more reliable warehouse operations.

You will train technicians and travel to other sites as needed, often working on-site with colleagues to implement changes and support launches in new buildings.