Technology Operations Engineer, Amazon MGM Studios | Technology Operations & Support

Amazon; Greater London; On-site; GBP 40,000 - 65,000; Full time

Job summary

Amazon UK Services Ltd. seeks a TechOps Engineer within Amazon MGM Studios Technology to drive service delivery and support across network, hardware and software for global productions.

You will provide first and second tier technical support and collaborate with software developers, executives and cross-functional teams to keep production running smoothly. You will work in a fast-paced environment supporting production personnel and studio business teams, performing systems administration,

Qualifications

• Experience troubleshooting and debugging technical systems.
• Experience working with customers and delivering exceptional service.
• Experience providing first or second tier technical support in an enterprise environment.

Responsibilities

• Support network, technology, software and devices across Amazon MGM Studios global productions.
• Drive execution and improvement of key service delivery processes.
• Provide first and second tier technical support and interact with software developers, executives, vendors and other support teams.

Skills

Troubleshooting technical systems

Customer service experience

Enterprise level IT support

Cross-functional collaboration

Job description

Description Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is one of the leading digital video services on the Internet today, and we’re just getting started changing the way millions of people around the world enjoy content.

Description Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is one of the leading digital video services on the Internet today, and we’re just getting started changing the way millions of people around the world enjoy content.
Now available in more than 240 countries and territories, Prime Video offers customers the broadest selection of any on-demand video service, including our critically-acclaimed Amazon Originals Series such as the multi-award-winning The Marvelous Mrs. Maisel, Tom Clancy’s Jack Ryan, The Boys; UK-produced hit Amazon Original series like Good Omens, The Grand Tour, All or Nothing: Manchester City and forthcoming drama series The Power; exclusive TV shows like Star Trek: Picard, American Gods and Vikings; and movies like Late Night and Get Duked, plus live sport including ATP and WTA Tour and US Open Tennis and Premier League football.
Amazon MGM Studios is the movies and television development and production arm of Amazon. It is our role to produce original content and license studio programs worldwide in exclusive service of Amazon’s Prime Video customers. We need your innovative ideas, and creativity to help take us to new heights.
Amazon MGM Studios Technology is looking for a Technology Operations Engineer to help drive the execution and improvement of key service delivery processes throughout the Studios organization.
You will provide first and second tier technical support, contribute to enterprise cross-functional projects and interact with software developers, executives, vendors and other support teams.
Key job responsibilities
Your responsibilities will contribute to supporting network, technology, software and devices across Amazon MGM Studios global productions. TechOps teams support the Studios production personnel (cast and crew) and Studios business teams (development, engineering, programming and marketing). We work in a team environment and regularly interact with production personnel and studio executives at all levels.
Regular activities include systems administration, troubleshooting, issue prioritization, root cause analysis in problem solving and escalation in a variety of software and hardware environments.
A day in the life
TechOps Engineers drive the execution and improvement of key service delivery processes throughout the content production lifecycle and the global Studios organization. You will support hardware devices, manage software applications, provide a positive customer service experience and partner daily with cross-functional partners.

About The Team Our TechOps teams support the Studios production personnel (cast and crew) and Studios business teams (content development, software engineering, content programming and marketing). We work in a team environment and regularly collaborate with studios production personnel and studio executives at all levels.

Basic Qualifications

• Experience troubleshooting and debugging technical systems
• Experience working with customers and deliver exceptional service
• Experience providing first or second tier technical support in an enterprise environment

Preferred Qualifications

• Experience working for an entertainment agency, studio, or organization
• Understanding of computers components (hardware and software)
• Experience in technical support, or experience that includes analytical skills, attention to detail, and communication abilities

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Company - Amazon UK Services Ltd.

Job ID: A10441486