It Support Engineer, Ops Technology Solutions

Amazon Uk Services Ltd.; Dartford; On-site; GBP 32,000 - 46,000; Full time

Job summary

Amazon UK Services Ltd. Dartford is seeking an IT Support Engineer to keep our IT infrastructure reliable across operational sites.

You will support end-user devices and assist with network projects, while mentoring IT technicians and driving improvements to our IT workflows. You’ll travel to other sites in the country and potentially internationally, working with on-site and remote colleagues to ensure platforms run at peak performance.

Qualifications

• Bachelor’s degree.
• Experience troubleshooting in a multi-user high availability environment.
• Experience in PC repair, troubleshooting, deployment and liquidation.
• Experience in IT client, server, and network service delivery.
• Experience with networking technology (TCP/IP, DNS and DHCP).
• Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting.
• Experience working with Windows Server technologies.
• Speak, write, and read fluently in English at C1 level or above.
• Full UK Driving Licence.

Responsibilities

• Support end-user equipment and your building’s IT infrastructure.
• Help with key network projects, like the IT setup of new Amazon buildings.
• Suggest new processes that improve the way Amazon uses IT in its operational sites.
• Train and mentor IT technicians

Skills

High availability troubleshooting

PC repair & troubleshooting

IT client/server delivery

Networking (TCP/IP DNS DHCP)

Windows/Mac/Linux support

Windows Server technologies

Driving licence (UK)

Fluent English

Education

Bachelor’s degree

Tools

Windows Server technologies

AWS (preferred)

Job description

IT Support Engineer, Ops Technology Solutions Amazon UK Services Ltd. Dartford, England, GBR

IT systems that work effectively keep Amazon’s operations running at full speed. Our IT Support Engineers work behind the scenes to troubleshoot any issues and improve our systems, so that we can operate at our best. Your focus will be to make sure our IT infrastructure is up to the demands of our global business. At the same time, you’ll get to work with the latest technology and learn from leaders who are creating the warehouse environments of the future.

Key job responsibilities

• Support end-user equipment and your building’s IT infrastructure
• Help with key network projects, like the IT setup of new Amazon buildings
• Suggest new processes that improve the way Amazon uses IT in its operational sites
• Train and mentor IT technicians

A day in the life

You’ll be based on site and will travel to other operational sites in your country, and potentially internationally, several times a month. As an IT Support Engineer, you’ll work with remote and on-site colleagues to support them with any issues. You’ll use your expertise to make sure our platforms are working at their best, often implementing projects to maintain or improve our IT infrastructure. In some cases, you may also help design the infrastructure for new buildings and make sure everything is working for the site launch.

No two days are the same at Amazon, which makes this an exciting place to work. You can expect to troubleshoot disruptive IT incidents one day and come up with new processes that make our IT systems better the next. You’ll also spend time training and mentoring your colleagues, giving you the opportunity to see your team develop and your career grow.

About the team

Within the Ops Tech IT (OTS) team, we offer constant tech support to Amazon’s global operations. Maintaining, upgrading and protecting the IT infrastructure and end-user devices of one of the world’s largest businesses requires diverse skills. Some of the team are engineers who help implement solutions and create new ones, whilst other people take management roles, providing leadership to our tech support colleagues so they can better help our end-users.

Amazon’s OTS team work hard to balance performance and sustainability in all new solutions. Lots of our people are based on site. Our team operates around the clock, making sure we can offer support or carry out important maintenance with minimal business interruption.

BASIC QUALIFICATIONS

• Bachelor’s degree
• Experience troubleshooting in a multi-user high availability environment
• Experience in PC repair, troubleshooting, deployment and liquidation
• Experience in IT client, server, and network service delivery
• Experience with networking technology (TCP/IP, subnetting, DNS and DHCP)
• Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
• Experience working with windows server technologies
• Speak, write, and read fluently in English at C1 level or above
• Full UK Driving License

PREFERRED QUALIFICATIONS

• Experience in networking
• Experience supporting video conference and teleconference equipment
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in procurement, inventory and asset management of IT equipment as well as IT lifecycle

Full-time