IT Support Analyst - Digital Transformation for Education Tech

The Orpheus Centre; South Godstone; On-site; GBP 30,000 - 42,000; Full time

Job summary

The Orpheus Centre in the United Kingdom is seeking an IT Support professional to provide first-class helpdesk support, maintain IT infrastructure, and drive security. You will liaise with our MSP, resolve user issues remotely or on-site, and contribute to digital transformation projects in a specialist educational environment.

The role emphasizes safeguarding and inclusion, with DBS checks, and opportunities for learning and professional development while delivering training to staff and

Qualifications

• Experience in IT support, service delivery or systems administration.
• Strong knowledge of Microsoft 365, SharePoint, Intune, Active Directory and Microsoft Teams.
• Experience troubleshooting desktops, laptops, printers, servers and business applications.
• Understanding of networking fundamentals including TCP/IP, DNS and DHCP.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Strong organisational, analytical and problem-solving abilities.
• A customer-focused approach and ability to work effectively with a range of stakeholders.
• Desirable IT qualification, Datto RMM, Autotask or Snipe-IT experience, project reporting skills, and knowledge of assistive/educational tech.

Responsibilities

• Provide technical support for hardware, software, network and Microsoft 365 issues.
• Troubleshoot and resolve user incidents both remotely and on-site.
• Support and maintain key IT infrastructure, including servers, cloud services and business applications.
• Work closely with third-party IT providers and act as an escalation point for technical issues.
• Assist with cybersecurity initiatives, system updates and patch management.
• Maintain accurate asset management records and IT documentation.
• Support onboarding and offboarding processes, including device setup and user access.
• Contribute to digital transformation projects and technology improvement initiatives.
• Produce project documentation, reports and progress updates.
• Deliver guidance and training to staff to improve digital skills and adoption.

Skills

Microsoft 365

SharePoint

Intune

Active Directory

Microsoft Teams

Networking fundamentals

Technical support

Troubleshooting

Communication skills

Problem solving

Education

Relevant IT qualification

Tools

Datto RMM

Autotask

Snipe-IT

Job description

The Orpheus Centre in the United Kingdom is seeking an IT Support professional to provide first-class helpdesk support, maintain IT infrastructure, and drive security. You will liaise with our MSP, resolve user issues remotely or on-site, and contribute to digital transformation projects in a specialist educational environment.

The role emphasizes safeguarding and inclusion, with DBS checks, and opportunities for learning and professional development while delivering training to staff and