Technology Operations Support Analyst – Edinburgh

Testing Site - JPMC; Easter Howgate; On-site; GBP 40,000 - 60,000; Full time

Job summary

JPMorgan Chase in Edinburgh is seeking an experienced Technology Operational Support - Analyst to provide on-site technical support to Contact Centre agents across Europe and to test and evaluate new technology, including Thin Clients, audio equipment and Virtual Desktops.

You will monitor VDI image changes, collaborate with networking teams to maintain firewall configurations, and support vendor onboarding with training and documentation of procedures.

Qualifications

• Foundational knowledge in Windows systems, networking, and cloud awareness.
• Ability to diagnose issues with a logical, methodical approach.
• Strong English communication skills, both written and verbal.

Responsibilities

• Provide on-site technical support to Contact Centre agents in Edinburgh and mainland Europe.
• Perform testing and evaluation of new technology including Thin Clients, audio equipment and Virtual Desktops.
• Monitoring and testing VDI image changes and new rollouts.
• Collaborate with JPMorganChase networking teams to ensure firewall configurations are correctly maintained.
• Support Contact Centre vendor onboardings including technology setup, training and documentation of operational procedures.
• Acting as a bridge between the Contact Centre and Engineering.
• Keep an eye on performance, making sure we use the right approach to identify and solve problems.

Skills

Windows Systems

Networking

Cloud awareness

Troubleshooting

Tenacity & curiosity

English communication

Job description

JPMorgan Chase in Edinburgh is seeking an experienced Technology Operational Support - Analyst to provide on-site technical support to Contact Centre agents across Europe and to test and evaluate new technology, including Thin Clients, audio equipment and Virtual Desktops.

You will monitor VDI image changes, collaborate with networking teams to maintain firewall configurations, and support vendor onboarding with training and documentation of procedures.