Technology Support Specialist III - Production & Automation

Testing Site - JPMC; Scotland; On-site; GBP 45,000 - 65,000; Full time

Job summary

Testing Site - JPMC in Scotland seeks a Technology Support III to maintain production stability across Futures & Derivatives Clearing domain, supporting product flows from Exchange connectivity to client reporting. You will work in a fast-paced environment.

The role emphasizes collaboration, continuous improvement, and proactive change, with strong communication across global teams and exposure to Unix, SQL, scripting and Python.

Qualifications

• Bachelor’s degree in STEM or related field, or equivalent experience.
• Proven experience in technical support or similar roles, preferably in applications support.
• Strong communication skills and ability to work in diverse, global teams.
• Advanced and demonstrable problem solving / analytical skills with a passion for technology.
• Ability to work under pressure and deliver on time.
• Proactive, adaptive, independent and self-managing with proven capability to lead a project initiative.
• Effectively adapt to necessary changes in work requirements, roles and responsibilities.
• Proficiency in Unix, SQL, Scripting, and Python.
• Exposure to and/or support of cloud-based technology solutions.
• Experience using AI for automating and streamlining daily tasks.
• Exposure to monitoring tools such as Geneos, Dynatrace, Grafana, and Splunk.
• Experience and/or understanding of financial markets and trading systems would be beneficial.

Responsibilities

• Monitor, manage, and optimize the production application environment to ensure applications are prepared and accessible for Business, Operations, and Clients.
• Collaborate with teams and individuals across Technology, Business, and Operations to proactively resolve issues, drive improvements, and enhance efficiency.
• Work closely with team members across Prime Financial Services to drive automation and implement innovative solutions that improve service delivery and reduce manual tasks for the Production Management Team.
• Communicate effectively with stakeholders to address challenges and provide timely updates.
• Develop and maintain strong working relationships with the business and aligned application and infrastructure support teams to enhance service delivery.

Skills

Unix

SQL

Scripting

Python

Cloud

AI

Monitoring tools

Financial markets understanding

Education

Bachelor’s degree in STEM

Tools

Geneos

Dynatrace

Grafana

Splunk

Job description

Testing Site - JPMC in Scotland seeks a Technology Support III to maintain production stability across Futures & Derivatives Clearing domain, supporting product flows from Exchange connectivity to client reporting. You will work in a fast-paced environment.

The role emphasizes collaboration, continuous improvement, and proactive change, with strong communication across global teams and exposure to Unix, SQL, scripting and Python.