Client Services Operations Analyst

J.P. Morgan; City of Edinburgh; On-site; GBP 28,000 - 36,000; Full time

Job summary

J.P. Morgan in Edinburgh is seeking a Client Operations Analyst on a 12-month contract to support the Investment Middle Office Services team. You will manage client queries, coordinate with clients and internal/external stakeholders, and contribute to operational reviews.

The role focuses on daily checks, reporting, MI collation, and incident management, with emphasis on accuracy, compliance, and service delivery.

Qualifications

• Client-facing experience in financial services or similar environment.
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Responsibilities

• Manage client queries, resolve issues and handle escalations professionally.
• Liaise with clients, internal teams and external stakeholders to ensure service levels are met.
• Support daily operational checks, reporting, MI collation and incident management.
• Monitor service performance and identify opportunities for process improvement.
• Build strong client relationships and contribute to operational reviews and meetings.

Skills

Client-facing experience

Communication

Organisational skills

Problem-solving

Attention to detail

Analytical skills

Numerical skills

Prioritisation under pressure

Reconciliation experience

Banking/investment product exposure

Tools

Microsoft Office

Excel

Outlook

Word

PowerPoint

Job description

We are seeking a Client Operations Analyst to join JP Morgan's Investment Middle Office Services team in Edinburgh on an initial 12 month contract.

This is an excellent opportunity to join a leading global financial services organisation, supporting institutional investment clients and ensuring a high standard of operational service delivery.

Key Responsibilities:

• Manage client queries, resolve issues and handle escalations professionally.
• Liaise with clients, internal teams and external stakeholders to ensure service levels are met.
• Support daily operational checks, reporting, MI collation and incident management.
• Monitor service performance and identify opportunities for process improvement.
• Build strong client relationships and contribute to operational reviews and meetings.

Key Requirements:

• Strong client-facing experience, ideally within a financial services or other corporate environment.
• Good Microsoft Office skills, particularly Excel, alongside Outlook, Word and PowerPoint.
• Excellent communication, organisational and problem-solving skills.
• Strong attention to detail, analytical and numerical skills.
• Ability to manage competing priorities and resolve issues under pressure.
• Reconciliation experience is highly desirable.
• Exposure to banking or investment products such as equities, fixed income, cash, FX, repo or derivatives would be advantageous, but is not essential.