Technology Operational Support - Analyst

Testing Site - JPMC; Easter Howgate; On-site; GBP 40,000 - 60,000; Full time

Job summary

JPMorgan Chase in Edinburgh is seeking an experienced Technology Operational Support - Analyst to provide on-site technical support to Contact Centre agents across Europe and to test and evaluate new technology, including Thin Clients, audio equipment and Virtual Desktops.

You will monitor VDI image changes, collaborate with networking teams to maintain firewall configurations, and support vendor onboarding with training and documentation of procedures.

Qualifications

• Foundational knowledge in Windows systems, networking, and cloud awareness.
• Ability to diagnose issues with a logical, methodical approach.
• Strong English communication skills, both written and verbal.

Responsibilities

• Provide on-site technical support to Contact Centre agents in Edinburgh and mainland Europe.
• Perform testing and evaluation of new technology including Thin Clients, audio equipment and Virtual Desktops.
• Monitoring and testing VDI image changes and new rollouts.
• Collaborate with JPMorganChase networking teams to ensure firewall configurations are correctly maintained.
• Support Contact Centre vendor onboardings including technology setup, training and documentation of operational procedures.
• Acting as a bridge between the Contact Centre and Engineering.
• Keep an eye on performance, making sure we use the right approach to identify and solve problems.

Skills

Windows Systems

Networking

Cloud awareness

Troubleshooting

Tenacity & curiosity

English communication

Job description

Technology Operational Support - Analyst

EDINBURGH, MIDLOTHIAN, United Kingdom

Job Information

• Job Identification 210731930
• Job Category Technology Operations
• Business Unit Corporate Sector
• Posting Date 04/09/2026, 10:18 AM
• Locations 4-5 Lochside View, Edinburgh, City of Edinburgh, EH12 9DH, GB
• Job Schedule Full time
• Job Shift Day

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Job Description

At JP Morgan Chase, we understand that customers seek exceptional value and a seamless experience from a trusted financial institution. That's why we launched Chase UK to transform digital banking with intuitive and enjoyable customer journeys. With a strong foundation of trust established by millions of customers in the US, we have been rapidly expanding our presence in the UK and soon across Europe. We have been building the bank of the future from the ground up, offering you the chance to join us and make a significant impact.

As a Contact Centre Operations Support Engineer at JPMorgan Chase within the International Consumer Bank, you will play a crucial role in this initiative, dedicated to delivering an outstanding banking experience to our customers. You will work in a collaborative environment as part of a diverse, inclusive, and geographically distributed team. We are seeking individuals with a curious mindset and a keen interest in new technology. Our engineers are naturally solution-oriented and possess an interest in the financial sector and focus on addressing our customer needs. We work in teams focused on our customer service experience.

Job responsibilities:

• Provide on-site technical support to Contact Centre agents in Edinburgh and mainland Europe
• Perform testing and evaluation of new technology including Thin Clients, audio equipment and Virtual Desktops
• Monitoring and testing VDI image changes and new rollouts
• Collaborate with JPMorganChase networking teams to ensure firewall configurations are correctly maintained
• Support Contact Centre vendor onboardings including technology setup, training and documentation of operational procedures
• Acting as a bridge between the Contact Centre and Engineering
• Keep an eye on performance, making sure we use the right approach to identify and solve problems.

Required qualifications, skills, and capabilities

Foundational knowledge in the following technologies:

• Windows Systems
• Networking (DNS, DHCP, TCP/IP)
• Basic Cloud awareness (AWS / GCP / Azure)
• Able to demonstrate a logical approach to troubleshooting
• Tenacity and a curious nature
• Excellent written and verbal communication skills in English

Preferred qualifications, skills, and capabilities

• Experience in working in a highly regulated environment / industry
• Previous experience working in a Contact Centre / Customer Service environment

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.