Italian-Speaking Digital Concierge for Private Banking

JPMorgan Chase & Co.; City of Edinburgh; Sur place; GBP 32 000 - 42 000; Plein temps

Résumé du poste

JPMorgan Chase & Co. in Edinburgh invites an Associate to own core digital platforms, deliver high-quality client support, and mentor colleagues within Private Banking Digital Products.

You will liaise with advisors, Relationship Partners, product partners, and operations to ensure a seamless online experience for Private Banking clients. The role focuses on promoting digital solutions, handling inquiries, and contributing to digital adoption initiatives, with full training provided.

Qualifications

• High proficiency in Italian required to support Italian-speaking clients; professional English proficiency required.
• Strong interpersonal, communication, and presentation skills suited to client interactions and cross-functional teamwork.
• Bachelor's degree preferred (or equivalent practical experience).

Responsabilités

• Act as a trusted point of contact for new and existing clients by promoting J.P. Morgan digital solutions and driving digital adoption across the client base
• Lead day-to-day client inquiries, including login, authentication, and navigation support across web, mobile, and tablet platforms.
• Independently resolve operational, technology, and administrative inquiries related to Private Banking and Digital Products; escape only complex or systemic issues as appropriate.
• Deliver digital demos and tours for prospects and existing clients, including high-potential prospects, supporting first-time adoption and ongoing engagement.
• Provide escalated digital troubleshooting and support for existing clients with complex needs.
• Collect, synthesize, and share client feedback to inform enhancements to digital offerings and improve client satisfaction.
• Own and manage shared mailboxes; triage, log, prioritize, and route tickets to appropriate queues, ensuring SLAs are met.
• Maintain internal knowledge bases and client-facing FAQs; author and update quick reference guides as features evolve.
• Open, track, and close service tickets with accurate documentation of issues, actions taken, and resolutions.
• Support document collection and operational tasks (e.g., gathering standard forms for digital enrolments, DocuSign and W8 Solicitation workflows).
• Contribute to team projects, process improvements, and onboarding of new joiners.

Connaissances

Italian language

English proficiency

Interpersonal skills

Communication skills

Presentation skills

Formation

Bachelor's degree

Outils

MS PowerPoint

Excel

Description du poste

JPMorgan Chase & Co. in Edinburgh invites an Associate to own core digital platforms, deliver high-quality client support, and mentor colleagues within Private Banking Digital Products.

You will liaise with advisors, Relationship Partners, product partners, and operations to ensure a seamless online experience for Private Banking clients. The role focuses on promoting digital solutions, handling inquiries, and contributing to digital adoption initiatives, with full training provided.