Client Operations & Service Delivery Analyst

J.P. Morgan; City of Edinburgh; On-site; GBP 28,000 - 36,000; Full time

Job summary

J.P. Morgan in Edinburgh is seeking a Client Operations Analyst on a 12-month contract to support the Investment Middle Office Services team. You will manage client queries, coordinate with clients and internal/external stakeholders, and contribute to operational reviews.

The role focuses on daily checks, reporting, MI collation, and incident management, with emphasis on accuracy, compliance, and service delivery.

Qualifications

• Client-facing experience in financial services or similar environment.
• 0

Responsibilities

• Manage client queries, resolve issues and handle escalations professionally.
• Liaise with clients, internal teams and external stakeholders to ensure service levels are met.
• Support daily operational checks, reporting, MI collation and incident management.
• Monitor service performance and identify opportunities for process improvement.
• Build strong client relationships and contribute to operational reviews and meetings.

Skills

Client-facing experience

Communication

Organisational skills

Problem-solving

Attention to detail

Analytical skills

Numerical skills

Prioritisation under pressure

Reconciliation experience

Banking/investment product exposure

Tools

Microsoft Office

Excel

Outlook

Word

PowerPoint

Job description

J.P. Morgan in Edinburgh is seeking a Client Operations Analyst on a 12-month contract to support the Investment Middle Office Services team. You will manage client queries, coordinate with clients and internal/external stakeholders, and contribute to operational reviews.

The role focuses on daily checks, reporting, MI collation, and incident management, with emphasis on accuracy, compliance, and service delivery.