Technology Centre Assistant

Hertford Regional College; Broxbourne; On-site; GBP 21,000 - 22,000; Full time

Job summary

Hertford Regional College invites applications for a Technology Centre Assistant across Broxbourne and Ware Campuses. This role supports learners with IT queries, loans equipment/books/resources, and helps deliver online learning resources while ensuring smooth daily operations.

You will assist the Centre Team Leader, welcome users, and provide basic IT help for MS Office/Teams/Office 365 on Windows or Mac. This is a term-time role with 38 weeks and a strong focus on customer service.

Qualifications

• Educated to GCSE standard or equivalent in English and Maths.
• Experience delivering good customer service in a busy environment.
• Ability to provide basic IT support for common software and devices.

Responsibilities

• Assist with running the Technology Centre across Broxbourne and Ware Campuses.
• Provide a welcoming counter service and resolve learner IT issues.
• Offer basic technical support for Microsoft Office/Teams/Office 365/Windows/Mac.
• Help maintain a quiet, productive learning environment in the Centre.
• Perform other duties as required by the IT & Technology Manager.

Skills

Customer service

Attention to detail

IT support basics

Education

GCSE English & Maths

Tools

Microsoft Office

Teams

Office 365

Windows

Mac

Job description

Ware and Broxbourne Campus - Broxbourne, HRT EN10 6AE GB (Primary)

Salary range and grade

Actual Salary £21,255 - £21,850.14 per annum,(based on £25,000 - £25,700 p.a. FTE) includes holiday pay entitlement

Job Advert

Job – Technology Centre Assistant (38 weeks term time only )

Salary £21,225 - £21,850.14 per annum dependent on qualifications and experience

Holiday- 25 Days per annum pro rata (this is incorporated into salary payment )

Location – Broxbourne & Campus – Monday to Friday – 8:45am-5pm

Closing Date – 22nd September @ Midday

We are recruiting a Technology Centre Assistant for Hertford Regional College (HRC) to work as part of the Technology Centres team across Broxbourne and Ware Campuses.

About HRC

HRC are a vibrant, dynamic further education college, recently graded a Good College by Ofsted, with students across two campuses, with ambitious growth and development targets.

HRC put people first – students, staff, the organisations that they partner with, and the local communities that they serve.

The HRC goal is to create a supportive environment for all staff in which they can develop their skills, progress their career and make a real difference in their local community. HRC ethos is evident in everything that they do and are always looking for new colleagues who share the HRC vision and values. As part of the HRC team, you will benefit from fantastic on-site facilities, exciting opportunities for career progression and relevant training opportunities to help you gain the additional skills that you need to reach your full potential.

About The Role

The Learning Technology Centre Assistant will be responsible for supporting the full range of services provided, including helping students on computers, loaning and returning equipment/books/resources, as well as supporting online learning. Our Technology centres offer a delivery of online and digital learning resources and support for students with a range of IT queries and technology needs whether this be their own or college devices while studying at the College.

Key Responsibilities

• To assist with the running of the Technology Centre under the direction of the Technology Centre Team Leader.
• Provide a welcoming service at the Technology Centre counter, building good relationships with Technology Centre users. This will involve resolving learners’ difficulties with IT and providing our service to them as they work independently on their assignments.
• Provide basic technical support for Learners with Microsoft Office/Teams/Office 365/Windows/Mac and any digital resources they require
• Help maintain a quiet, working environment in the Technology Centre.
• Such other appropriate duties as the IT & Technology Manager, Head of IT Services Technology Centre Team Leader may require.

For a more details please take a look over the Job Description.

About You

You will bring:

• Educated to GCSE standard or equivalent, with a minimum of Grade C /or equivalent in English & Maths
• Evidence of training & personal development within similar environment.
• Experience of contributing to providing an excellent customer service.
• Excellent attention to detail

Why Join Us?

At HRC, you’ll be part of a friendly, supportive team with access to:

• Fantastic on-site facilities
• Genuine opportunities for career progression
• Training to help you reach your full potential
• A workplace where your contribution truly matters

For further information, please call 01992 411547