Learning Resource Centre Supervisor

Richmond upon Thames College; Greater London; On-site; GBP 28,000 - 30,000; Full time

Job summary

Richmond upon Thames College is seeking a Learning Resource Centre Coordinator for our Richmond Campus. You will support students and staff, ensuring the centre remains a positive learning environment and coordinating desk-based help, online resources, databases, and print materials.

You will lead the LRC staff, develop the centre, deliver study skills and e-Resources training across the curriculum, and help foster information literacy.

Qualifications

• Excellent customer service and leadership skills.
• Experience in busy, customer-focused environments.
• Ability to manage a learning resource centre and staff.

Responsibilities

• Supervise Learning Resource Centre staff and develop the centre.
• Coordinate delivery of study skills and e-Resources training.
• Maintain access to engaging learning resources and spaces.
• Handle enquiries at service desks and by email/phone.

Skills

Customer service

Leadership

IT skills

Tools

Databases

Job description

Salary: £28,117 to £29,885actual salary per annum inclusive of London Weighting

Hours: 32 hours per week

ContractType: Permanent contract

PostType: Full Time

ClosingDate: Sunday 20 September 2026

InterviewDate: To be confirmed

Reference: 100308

Do you have excellent customer service and leadership skills? Would you enjoy working with young people in a learning environment?

We are looking for a positive, pro-active team member to provide support to our students through the work of the College’s Learning Resource Centres at our Richmond Campus.

You will play a key part in ensuring the Learning Resource Centre is a suitable learning environment at all times.

The role includes the supervision of Learning Resource Centre staff and the development of the centre to meet the needs of students and staff, and to support the Learning Resource Centre Manager. The post holder will coordinate the delivery of study skills and e-Resources training for students across the curriculum.

You will maintain and develop access to engaging, appropriate and relevant learning resources and learning spaces, meeting the needs of curriculum staff and supporting development of information literacy and study skills.

You will handle enquiries from students and staff on busy service desks and by email and telephone, and assist students on using online resources, databases and print resources.

Together with excellent communication and inter-personal skills, you should have good working knowledge of IT and experience gained in a busy, customer-focused environment. You will have the confidence to address young people aged 16-18 and manage behaviour effectively to maintain a positive learning environment.

Please note, we are unable to offer sponsorship for this role.

Richmond upon Thames College is part of the Harrow, Richmond and Uxbridge College Group (HRUC) and is one of London’s most successful Further Education Colleges providing education and training to 16-19 year old’s and adults from across Richmond, London and Surrey, for over 80 years. We have opened a new building in 2020 and a brand-new technology-focused STEM Centre in 2024.

This exciting and innovative new learning environment is located within the grounds of the current college site, so remains convenient for public transport links – it is adjacent to the A316 and just a short walk from Twickenham rail station and a number of regular London bus routes.

Notice for Recruitment Agencies:

HRUC operates with a managed service provider (MSP) for recruitment services. We do not accept unsolicited emails, CVs, or contact from recruitment agencies. Any CVs or information sent to HRUC outside of this process will not be considered or acted upon, regardless of the terms and conditions stated by the agency.

HRUC is an equal opportunities employer. We encourage applications from all people, irrespective of disability, race, gender, age, sexual orientation, transsexual or gender reassignment, marital or civil partnership, religion/faith or pregnancy and maternity leave.

Disclosure and Barring Service checks

HRUC (Harrow, Richmond & Uxbridge Colleges) is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and we expect all staff to share this commitment. To ensure that we meet our safeguarding commitments we will carry out all necessary pre-employment checks, including undertaking an Enhanced Disclosure and Barring check for all successful candidates.

Where references are taken up by the College, it is our policy not to disclose references to candidates.

Rehabilitation of Ex-Offenders

Harrow, Richmond and Uxbridge College (HRUC) is committed to the fair treatment of all applicants, employees, learners, and volunteers, including those with criminal records. We actively promote equality of opportunity and welcome applications from a wide range of candidates, including ex-offenders. Our approach is in line with all relevant and current safeguarding and equality legislation.