Technisch adviseur

The Engage Partnership Limited; Exeter; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Quarterly bonus scheme

25 days holiday (with more available to buy)

Company car scheme

Pension

Private Medical

Health Cash Plan

Job summary

The Engage Partnership Limited is seeking a Service Advisor based in Exeter. This role serves as a vital link between customers and the technical team, enhancing service experiences and maximizing efficiency in the workshop.

The ideal candidate will have strong customer service skills, preferably with experience in the commercial vehicle sector. Perks include a quarterly bonus scheme, 25 days holiday, and a company car scheme.

Qualifications

• Strong customer service skills with a consultative approach.
• Previous experience in the commercial vehicle/automotive industry is desirable.
• Willingness to develop product knowledge.

Responsibilities

• Serve as the link between customers and the technical team.
• Advise customers on appropriate HGV parts and components.
• Process orders via telephone, email, and in-person.
• Utilise parts catalogues and technical systems.
• Maintain accurate stock records and assist with inventory management.

Skills

Customer service skills

Technical aptitude

Data entry skills

Problem-solving abilities

Job description

Service Advisor - £30,000
Location: Exeter

This is for well-established commercial vehicle parts specialist based in Exeter. With years in the HGV sector, they have built a stellar reputation for quality parts supply and exceptional service. They are genuinely committed to the professional development of their team members, offering comprehensive training programmes and clear advancement pathways to ensure staff have the knowledge and skills to excel in the commercial vehicle industry.

What you’ll be doing:

As a Service Advisor, you'll serve as the essential link between customers and the technical team, ensuring exceptional service experiences while maximising workshop efficiency and customer satisfaction. This customer-facing position offers an excellent opportunity to develop specialist product knowledge while building relationships with clients across the South West.

• Advise customers on appropriate HGV parts and components based on their requirements
• Process orders efficiently via telephone, email and in-person at the trade counter
• Utilise parts catalogues and technical systems to identify correct components
• Maintain accurate stock records and assist with inventory management
• Build and maintain relationships with regular trade customers
• Handle customer queries regarding parts availability, compatibility and pricing
• Work with suppliers to source specialist components when required
• Support the achievement of sales targets and business objectives

What we’re looking for:

• Strong customer service skills with a consultative approach
• Previous experience within the commercial vehicle/ automotive industry would be desirable
• Good technical aptitude and willingness to develop product knowledge
• Accurate data entry skills and attention to detail
• Problem-solving abilities to address customer requirements effectively

The Perks:

• Quarterly bonus scheme
• 25 days holiday (with more available to buy)
• Company car scheme
• Pension
• Private Medical
• Health Cash Plan

Interested? Apply today!