Technical Systems Engineer - On-Site & Remote Support

Emplyfy; Langford; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30,000–£40,000 per year

40 days' annual paid holiday

Job summary

Emplyfy is seeking an experienced Technical Systems Engineer to join a high-tech organisation delivering managed IT services to established businesses. You will cover technical support, infrastructure, system maintenance and hands-on work at client locations, owning issues through to resolution.

The role requires serving as a technical contact, diagnosing faults on-site, managing service requests, and coordinating with external partners while maintaining clear records.

Qualifications

• At least 5 years' experience in a relevant IT role.
• Experience with Cyber Essentials and GDPR security standards (mandatory).
• Proficiency with Microsoft 365 apps and cloud services (mandatory).
• Experience with Azure administration and implementation.
• Strong customer service and communication skills.
• Ability to work across teams and on-site at client locations.

Responsibilities

• Serve as a technical contact for customers and provide effective IT solutions.
• Attend customer premises to diagnose faults and perform repairs.
• Manage support cases and service requests via the Service Desk platform.
• Keep customers informed throughout the support process.
• Escalate incidents requiring management intervention.
• Monitor customer environments to ensure business requirements are met.
• Install, configure, test, and repair hardware and software.
• Maintain up-to-date technical records and documentation.
• Take ownership of urgent incidents, remote or on-site.
• Collaborate within a team and manage tasks independently.

Skills

Customer service

Communication

Troubleshooting

Teamwork

Ownership of issues

Independent work

Tools

Microsoft 365

Intune

Azure

Windows Server 2016/2019/2022

SharePoint

Teams

OneDrive

RMM platforms

Job description

Emplyfy is seeking an experienced Technical Systems Engineer to join a high-tech organisation delivering managed IT services to established businesses. You will cover technical support, infrastructure, system maintenance and hands-on work at client locations, owning issues through to resolution.

The role requires serving as a technical contact, diagnosing faults on-site, managing service requests, and coordinating with external partners while maintaining clear records.